Hungary onlyRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
As the Mobility Operations Team Lead at Roche, you will play a pivotal role in steering the Mobility Operations division. Your primary responsibility will be to manage and oversee all facets of Mobility Operations, with a strong emphasis on achieving customer-focused Key Performance Indicators (KPIs) and maintaining a client-centric approach in service delivery. This role involves the management of the team to ensure top-tier service levels and the implementation and enhancement of processes to meet these standards.
Your opportunities:
Team Management and Leadership: you will directly manage a diverse team within Mobility Operations, focusing on areas such as Mobility Finances, Tax Equalization, Data Quality, data analysis and transferee experience. Furthermore, you will manage regional collaboration with other Mobility Team leaders to ensure consistency of process and output
Process and Policy Enhancement: you will implement and continuously improve processes and policies within Mobility Operations liaising with various internal stakeholders, and maintain integrity and reliability of Mobility Systems and support functions (Tax and Immigration Vendor Support, Payroll Processing)
Performance Monitoring and Reporting: you will regularly assess and report on team performance and service delivery at a global scale, ensure strict adherence to KPIs and completion of necessary checklists, and provide comprehensive management reporting and data analysis
Quality Control and Compliance: you will monitor and audit processes underpinning the broader Mobility Area of Practice, ensure high-quality billing and efficient collaboration with overseas affiliates on payments
Team Development and Process Training: you will provide guidance on complex operational processes, and conduct training sessions for the Mobility team on process updates and policy amendments.
Additional Role Aspects: as a member of the Mobility Area of Practice Leadership team, you contribute to strategic decision-making and operational excellence. You foster a culture of continuous improvement within the team and the broader organization.
Who you are:
You have a robust background in global mobility, exceptional leadership skills, and a strong focus on operational success and team motivation. As the ideal candidate you will be adept at managing complex scenarios, fostering stakeholder relationships, and driving innovative solutions to meet evolving business needs.
This role offers an exciting opportunity to lead and innovate within Roche's Mobility Operations, contributing significantly to the company's operational success and strategic objectives.
Global Mobility Expertise: You have a minimum of 5 years of experience in relocation and/or global mobility, preferably within an operations-focused role.
Operational Excellence: You have demonstrated ability in translating initiatives into operational success, particularly in a global relocation or assignment management context.
Leadership and Influence: You have proven ability to lead and motivate team members towards exceeding KPIs.
People Management: You bring strong experience in managing global teams, coupled with excellent cross cultural and interpersonal skills. You have proven leadership skills in managing operations teams, preferably in mobility or related fields.
Your excellent communication and interpersonal skills in English enable you to build a trustful network with diverse internal stakeholders.
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
