Salesforce Administrator

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Salesforce Administrator, you play a pivotal role in managing, optimizing, and advancing the Salesforce platform for a global eCommerce SaaS company. You are responsible for ensuring smooth daily operations, driving user adoption, and implementing custom solutions to support the company’s growth. You oversee integrations, maintain data integrity, collaborate across teams, and continuously enhance the platform by evaluating new features and driving process improvements. You act as a liaison between IT and other departments to align Salesforce capabilities with business needs.

Responsibilities

• Serve as a system administrator, managing user setup, roles, profiles, workflows, permissions, and daily platform maintenance to ensure optimal performance.
• Implement custom objects, workflows, validation rules, triggers, Flows, and Process Builders.
• Configure fields, page layouts, record types, roles, profiles, and permission sets to meet business requirements.
• Perform routine data quality audits, ensure data cleanliness, merge duplicate records, and enforce data governance standards.
• Oversee Salesforce integrations with third-party applications such as NetSuite, Salesloft, Gainsight, and Conga CLM. Evaluate and implement new Salesforce products and features.
• Collaborate with cross-functional teams to identify business process improvements. Translate business needs into Salesforce solutions that enhance efficiency and user experience.
• Provide training and ongoing support for Salesforce users across the organization, ensuring effective user adoption and troubleshooting any issues.
• Create and maintain reports and dashboards to provide actionable data insights to different business units.
• Stay up to date with Salesforce releases, evaluate new features, and manage platform updates. Perform sandbox testing before production deployment.
• Maintain comprehensive documentation of system configurations, processes, and changes. Ensure compliance with security standards and data protection policies.

Qualifications

Minimum Qualifications

• 2+ years of hands-on experience as a Business Analyst.
• Salesforce Administrator Certifications
• Strong knowledge of Salesforce architecture and experience administering, maintaining, and upgrading Sales Cloud and/or Service Cloud, including automation tools like Flow and Process Builder.
• Capable of managing multiple projects and priorities simultaneously. Strong problem-solving skills and an ability to translate business requirements into scalable Salesforce solutions
• Experience with integrating 3rd party systems such as NetSuite, Salesloft, Gainsight, and Conga CLM.
• Possess a deep understanding of Salesforce architecture, customization options, and integration capabilities with third-party systems like ERP, marketing automation, and client support platforms
• Experience with profiles, allocating roles, and managing access to meet security and industry best practices.
• Experience with Salesforce automation tools (e.g., Flow, Process Builder), data governance, and compliance standards
• Excellent problem-solving skills with the ability to work cross-functionally with technical and non-technical teams.
• Strong communication and documentation skills.

Preferred Qualifications

• Bachelor’s degree in information systems, business, or a related field (or equivalent experience).
• Advanced Salesforce certifications such as Developer, CPQ, or Advanced Admin.
• Experience with Salesforce CPQ
• Experience with data integration tools such as Celigo or Jitterbit
• Knowledge of Agile methodologies and project management tools like Jira.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits

• Medical coverage provided through Irish Life Health; premiums paid by the company
• Life & disability insurance
• Pension plan with 5% company match
• Competitive time off package with 25 Days of PTO, 11 Company-Paid holidays, 2 Wellness days and 1 Paid Volunteer Day
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
• Charitable contribution match per team member

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.