Fraud Prevention Manager

As the Fraud Manager, you will be reporting directly to the Director of Operations and taking the lead in detecting, investigating and addressing risks related to fraud, abuse, and financial misconduct within our iGaming operations. Collaborating closely with cross-functional teams, you will play a key role in safeguarding the integrity of our operations and protecting both the business and our customers from financial loss and reputational damage. This position is well-suited for a professional with a solid background in fraud prevention within the iGaming industry. Additionally, you will contribute significantly to cultivating a positive and high-performing work culture within the operations team.

What your role will look like:

• Develop and execute strategies to minimize chargebacks, fraud and bonus abuse
• Drive improvements in fraud procedures and processes as well as reporting frameworks
• Lead training for the Operations team focused on fraud and bonus abuse identification and prevention
• Enhance the customer verification and KYC procedures and documentation
• Collaborate closely with members of the Operations team, engage with stakeholders across all levels of the business and build strong working relationships with both internal teams and external service providers for effective risk management
• Identify and suggest improvements to the Operations team’s processes and procedures related to fraud prevention and detection
• Develop and maintain documentation and knowledge base related to day-to-day operations with a special focus on fraud prevention and detection
• Conduct business analysis to support the design and implementation of effective fraud prevention strategy
• Oversee monitoring and reporting of key fraud performance indicators
• Act as the first point of contact in relation to reviews of the player accounts, gameplay, deposits, withdrawals, KYC and other fraud & bonus abuse related matters
• Be in charge of the current fraud tools and expand them based on our future fraud prevention plans

Note: The role is based in Malta with a hybrid option and requires frequent travel, at least once per quarter, to our office in Bitola, North Macedonia to oversee the team, conduct on-site meetings, and ensure smooth team operations.

Requirements

• Minimum 5 years experience in this or a similar role within the iGaming industry
• Strong knowledge of iGaming platforms, payment methods, and fraud detection tools
• Proficiency in analyzing transaction data, identifying anomalies, and using fraud detection software.
• Exceptional attention to detail and problem-solving skills
• In-depth knowledge of current fraud trends and regulatory requirements in the iGaming industry
• Knowledge of SEON will be considered an asset
• Fluency in English, both oral and written
• Team player with a positive attitude
• Proactive approach to work and able to work on own initiative
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
• Ability to adapt quickly to changing environments and work effectively under pressure
• Demonstrated commitment to continuous improvement and professional development

Benefits

Working for Rhino includes plenty of perks.

What we offer:

• Competitive salary based on your knowledge & experience
• Quarterly performance bonus split on personal objectives and company performance
• €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
• Flexibility & a work-life blend through our Hybrid Working environment
• Work from anywhere with our 30 days “overseas working”
• Diverse, dynamic, fun environment with happy and helpful colleagues
• Learning & Development opportunities to invest in your personal development
• Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
• Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
• Regular social events to strengthen long lasting relationships
• Enjoy a “Me Day” on your birthday
• Paid time off, including extra days for special life events
• AXA Private Hospital & Dental Insurance Coverage
• Form an active part of our talent acquisition, with our Referral Bonus
• And to top it off, a great culture!
  

Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉

Our Story

Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023 and is a company which operates a multi-brand strategy. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform.

Our Culture

DEIB

We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process.

How We Work

At Rhino we very much believe in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly believe that we can create an effective, balanced, and collaborative working experience to help us achieve our goals!