United States onlyABOUT RETOOL
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!
WHY WE’RE LOOKING FOR YOU
We’ve grown our team significantly, and our go-to-market motion is becoming more complex. To support our ambitious revenue goals, we’re looking for a Head of Global Enablement who can design and scale a world-class enablement function.
This role reports to the Head of Technical Customer Experience and is responsible for creating learning and readiness products for the entire customer journey. The aim is to ensure customers can quickly activate, securely adopt, and predictably expand their use of our services. This involves developing an end-to-end enablement system for all customer-facing teams — including Sales, Sales Engineering, Technical Account Management, Professional Services, Support, and Partners — that covers everything from narratives and point-of-view kits to Retool University, certifications, and content governance. This person will also own the analytics that link learning, usage, and revenue.
If you’re motivated to connect the work that our Enablement team does with the outcomes that drive a business, and to see the impact that strong enablement and education programs have for all stakeholders, you’ll thrive here!
WHAT YOU’LL DO
Strategy and Leadership:
- Develop and implement a global enablement strategy that aligns with the company’s business objectives and growth targets.
- Lead and manage the global enablement team, providing direction, coaching, and support to ensure high performance and professional growth.
- Collaborate with senior leadership, including Sales, Marketing, and Product, to align enablement initiatives with company priorities.
Program Development and Execution:
- Design and deliver comprehensive enablement programs that include onboarding, continuous learning, product training, sales methodologies, and best practices.
- Oversee the strategy to develop and maintain a repository of enablement content, including playbooks, competitive analysis, product information, case studies, and training materials.
- Implement scalable enablement technologies and platforms to deliver training and resources effectively across global teams, customers, and partners.
Performance Measurement and Optimization:
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of enablement programs and initiatives.
- Continuously assess and improve enablement strategies based on feedback, performance data, and industry best practices.
- Provide regular reports and insights to senior leadership on the impact and ROI of enablement efforts.
Collaboration and Communication:
- Foster a culture of collaboration and knowledge sharing across global teams to drive consistent messaging and customer engagement.
- Partner with Product Management and Marketing to ensure sales and technical sales teams are equipped with the latest product updates, competitive positioning, and go-to-market strategies.
- Act as a liaison between the field and corporate teams to identify enablement needs and develop solutions that address them.
WHO YOU’LL WORK WITH
You’ll report into the Technical Customer Experience organization as part of the larger GTM leadership team and collaborate with Sales, SDRs, and the larger Customer Experience organization while also partnering closely with Product and Marketing. Enablement at Retool is a cross-functional connector, ensuring consistency of message, methodology, and market positioning.
THE SKILLSET YOU’LL BRING
- 8–12+ years in Enablement, Solutions/SE Leadership, Customer Education, or adjacent revenue excellence roles at a technical B2B SaaS/platform company
- Proven track record building and scaling enablement programs that drive team performance and customer success
- Strong leadership and management skills with the ability to inspire and motivate a diverse team
- Strong ability to go deep on technical products and translate complexity into practical, customer-centric training
- Excellent communicator and facilitator who can inspire confidence and simplify concepts
- Strategic thinker who balances structure with speed and iteration in a startup environment
- Trusted cross-functional partner with a bias toward action and accountability
For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
GB and US only
