Restaurant365RE

Senior Manager, Customer Success

Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers.

Restaurant365

Employee count: 501-1000

Salary: 145k-174k USD

United States only
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Senior Manager, Customer Success is responsible for the overall success of our Enterprise Customers, post implementation. Responsibilities include overseeing and mentoring a team of Enterprise Customer Success Managers, who strive for retention, adoptions, and key metrics such as customer health and NPS. The Senior Manager, Customer Success will work cross-functionally with key teams such as Sales, Customer Experience, CS Operations, Support, Product and Development as the voice of the end user to support success goals.

Key Competencies

  • Team Leadership: Lead, mentor, and develop a team of customer success managers (CSMs); set team goals, track performance, and provide regular feedback; conduct performance reviews and career development planning. 
  • Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders, including executives, department heads, and end-users; proactively identify and address customer needs and concerns; ensure customer satisfaction and drive customer loyalty. 
  • Customer Success Strategy: develop and implement customer success strategies to drive adoption, retention, and growth; monitor key customer success metrics and identify areas for improvement; collaborate with sales, product, and engineering teams to ensure alignment and effective solutions. 
  • Operational Excellence: ensure timely and effective delivery of customer success programs and initiatives; manage customer success processes and tools; identify and implement process improvements to enhance customer experience. 
  • Strategic Planning: Contribute to the development of overall customer success strategy and roadmap; analyze customer data and insights to identify trends and opportunities; advocate for customer needs and feedback within the organization. 

How you'll add value:

  • Hire, guide, and develop a team of Customer Success Managers as well as leaders/ managers
  • Motivate and lead team to achieve OKR's and deliver world class Gross & Net Retention result for Enterprise Customer Segment
  • Managing Customer Retention & Churn
  • Hold CSM’s accountable for team KPI’s and company OKRs
  • Assist with User Groups, Webinars and User Forums
  • Identify opportunities for Professional Services offered by R365, Advantage, and Radar
  • Managing credits requests and resolving escalated Issues
  • Manage customer programs and outreach initiatives
  • Manage team expense reports and time off requests
  • Provide industry, accounting, and solution expertise to the entire organization
  • Other duties as assigned

What you'll need to be successful in this role:

  • Bachelor's degree or equivalent, Master’s degree or relevant certification a plus
  • 10+ years in a customer facing role in customer success, account management or related roles
  • A proven track record as a Senior Manager of Customer Success Managers
  • Experience supporting and maintaining Enterprise customers in a SAAS platform
  • Ability to travel 25%
  • Knowledgeable in all areas of a scalable, delightful customer Journey
  • Strong understanding of all platforms and tools used by the team and can explain them for best practice use
  • Very organized, detail oriented, and analytical
  • Collaborative and flexible working style
  • Ability to teach and coach effectively
  • Efficient and timely with deadlines and deliverables
  • Strong organization and time-management skills The ability to work independently without supervision
  • Salesforce experience
  • PREFERRED QUALIFICATIONS
  • Previous Gainsight experience or other customer success management platform
  • Previous Monday.com experience or other project management software

R365 Team Member Benefits & Compensation

  • This position has a salary range of $145,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 145k-174k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Restaurant365

Learn more about Restaurant365 and their company culture.

View company profile

Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers. Founded in 2011 by Tony Smith, Morgan Harris, and John Moody, the company set out to revolutionize the restaurant industry by integrating all essential back-office functions into one solution. The platform addresses a wide range of operational needs, including accounting, inventory management, payroll, scheduling, and human resources, all while connecting these tools with the point-of-sale (POS) systems that restaurants already use. This integrated approach allows restaurant operators to save time, reduce costs, and make data-driven decisions that improve efficiency.

What makes Restaurant365 stand out is its ability to seamlessly connect financial management with day-to-day operations, providing restaurant owners with a complete overview of their business in real time. The software includes features like recipe costing, vendor management, and multi-location oversight, making it especially valuable for franchise owners and restaurant groups. Additionally, Restaurant365 offers business intelligence tools that allow operators to gain insights into sales trends, labor costs, and profit margins, enabling them to make informed decisions quickly.

With its headquarters in Irvine, California, and a second office in Austin, Texas, Restaurant365 has grown rapidly over the years, supported by major investors like ICONIQ Capital, Bessemer Venture Partners, and KKR. As of 2024, the company employs over 900 people and has raised nearly $500 million in funding to fuel its growth and product development.

Restaurant365’s commitment to continuous improvement is evident in its frequent updates and new module releases. For instance, in 2021, the company acquired Compeat, further strengthening its leadership in the restaurant enterprise management space. More recently, Restaurant365 launched its Intelligence suite, helping restaurants visualize and interpret data with ease.

The company’s mission is to help restaurants thrive by reducing the administrative burden on owners and managers, allowing them to focus on delivering great food and service to their customers. With its robust feature set and growing customer base, Restaurant365 is positioned as a leader in the restaurant technology space, providing the tools that modern restaurants need to stay competitive.

By offering a fully integrated, cloud-based solution tailored specifically to the unique challenges of the restaurant industry, Restaurant365 helps businesses improve operational efficiency, reduce costs, and drive growth.

Employee benefits

Learn about the employee benefits and perks provided at Restaurant365.

View benefits

Healthcare benefits

Comprehensive medical benefits, 100% paid for employee.

Equity benefits

Equity option grant, so you are rewarded for your best work.

Retirement benefits

Generous 401(k) + matching to help you invest in your future.

Unlimited time off

Take as much time off as you want as long as it doesn't interfere with your ability to do your work.

View Restaurant365's employee benefits
Claim this profileRestaurant365 logoRE

Restaurant365

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

67 remote jobs at Restaurant365

Explore the variety of open remote roles at Restaurant365, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Restaurant365
Restaurant365 logoRE
United States only

Outside Sales Rep - Portland, OR

Restaurant365

Employee count: 501-1000

Salary: 156k-181k USD

Restaurant365 logoRE
United States only

Senior Demand Generation Manager

Restaurant365

Employee count: 501-1000

Salary: 115k-145k USD

Restaurant365 logoRE
United States only

Outside Sales Rep - Seattle, WA

Restaurant365

Employee count: 501-1000

Salary: 75k-90k USD

Restaurant365 logoRE
United States only

Outside Sales Rep - Orange County, CA

Restaurant365

Employee count: 501-1000

Salary: 75k-85k USD

Restaurant365 logoRE
United States only

QA Engineer I

Restaurant365

Employee count: 501-1000

Salary: 70k-85k USD

Full Time
QA Engineer
Restaurant365 logoRE
United States only

Outside Sales Rep - Manchester, NH

Restaurant365

Employee count: 501-1000

Salary: 75k-85k USD

Remote companies like Restaurant365

Find your next opportunity by exploring profiles of companies that are similar to Restaurant365. Compare culture, benefits, and job openings on Himalayas.

View all companies

Syrve is a next-gen restaurant management software provider founded in 2022, offering innovative tools to streamline operations and enhance customer experiences for hospitality businesses.

TouchBistro provides an all-in-one POS and restaurant management system designed to help restaurateurs streamline operations, increase sales, and enhance the guest experience. The platform offers solutions for point of sale, payments, online ordering, reservations, loyalty, inventory, and labor management.

Crunchtime Information Systems, Inc. delivers innovative software solutions that streamline restaurant operations for over 750 brands in 150,000+ locations, enhancing efficiency and profitability.

SevenRooms is a CRM and marketing platform tailored for the hospitality sector, improving customer retention and enhancing operational efficiency.

Plate IQ makes automates Accounts Payable. Automated accounts payable software replaces manual data entry by digitizing your invoices down to the line item, automatically assigning them your proper GL codes, syncing the information to your accounting software, and providing analytics around purchasing.

Owner.com is a software-as-a-service company providing an all-in-one digital platform for independent restaurants to manage their online presence, offering tools for online ordering, website building, marketing automation, and customer relationship management. [5, 7, 8, 31] The company aims to help local businesses increase sales, save on fees, and retain customer data. [5, 8, 28]

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan