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Restaurant365RE

Salesforce Platform Engineer

Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers.

Restaurant365

Employee count: 501-1000

Salary: 454k-682k MXN

Mexico only

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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Salesforce Platform Engineer is a hands-on individual contributor responsible for building, supporting, and improving Restaurant365’s Salesforce platform in close partnership with the Manager, Salesforce Platform Engineering and the broader Go-To-Market (GTM) technology team.
This role is ideal for someone with 3–5 years of Salesforce development experience who also has strong Salesforce Administration skills and is excited to learn, follow modern engineering practices, and contribute to a growing platform.
They will focus primarily on:
· Supporting the Salesforce Platform Engineering team with day-to-day development and administration work
· Delivering enhancements, bug fixes, and configuration aligned to team standards
· The successful candidate is a strong collaborator, eager to learn, and comfortable working across configuration, development, and support to help ensure the platform is secure, reliable, and scalable.

How you'll add value:

  • Platform Support & Operations
  • · Handle incoming Salesforce support requests: investigate issues, reproduce bugs, perform root-cause analysis, and implement fixes or escalations as needed.
    · Partner with senior engineers and admins to triage and resolve incidents impacting Sales, Marketing, Customer Success, and other GTM teams.
    · Monitor platform health (e.g., error logs, integration failures, performance concerns) and surface risks or recurring issues to the team.
    · Implement declarative configuration in Salesforce: objects, fields, page layouts, record types, Flows, validation rules, assignment rules, and approval processes.
    · Develop and maintain custom solutions using Apex, Lightning Web Components (LWC), and APIs, following coding standards and patterns set by the Salesforce Platform Engineering team.
    · Support feature delivery across Sales Cloud and related clouds (e.g., Service Cloud, Experience Cloud, CPQ) under the direction of senior engineers.
    · Support integration troubleshooting between Salesforce and other enterprise systems (e.g., ERP, product, customer success platforms) by reviewing logs, payloads, and error messages, escalating complex issues as needed.
    · Contribute to data quality initiatives, including deduplication, data updates, and enforcing validation and governance standards.
    · Familiarity with relational databases and database structure
    · Collaborate with business stakeholders, admins, engineers, and analysts to understand requirements and clarify acceptance criteria.
    · Maintain documentation for configuration, customizations, integrations, and runbooks to support operational excellence.
    · Other duties as assigned.

What you'll need to be successful in this role:

  • 3-5 years of hands-on experience on the Salesforce platform.
  • Solid understanding of Salesforce support and administration motions.
  • Strong understanding of Salesforce platform capabilities including Sales Cloud, Service Cloud, and core functionality.
  • Experience with business process modeling, requirements documentation, and solution design.
  • Excellent communication and presentation skills with the ability to work effectively with technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Experience with Agile/Scrum methodologies and project management principles.
  • Salesforce Administrator, Business Analyst, and App Builder are strongly preferred.
  • Experience with integration concepts and third-party application connectivity a plus
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 454k-682k MXN

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Restaurant365

Learn more about Restaurant365 and their company culture.

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Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers. Founded in 2011 by Tony Smith, Morgan Harris, and John Moody, the company set out to revolutionize the restaurant industry by integrating all essential back-office functions into one solution. The platform addresses a wide range of operational needs, including accounting, inventory management, payroll, scheduling, and human resources, all while connecting these tools with the point-of-sale (POS) systems that restaurants already use. This integrated approach allows restaurant operators to save time, reduce costs, and make data-driven decisions that improve efficiency.

What makes Restaurant365 stand out is its ability to seamlessly connect financial management with day-to-day operations, providing restaurant owners with a complete overview of their business in real time. The software includes features like recipe costing, vendor management, and multi-location oversight, making it especially valuable for franchise owners and restaurant groups. Additionally, Restaurant365 offers business intelligence tools that allow operators to gain insights into sales trends, labor costs, and profit margins, enabling them to make informed decisions quickly.

With its headquarters in Irvine, California, and a second office in Austin, Texas, Restaurant365 has grown rapidly over the years, supported by major investors like ICONIQ Capital, Bessemer Venture Partners, and KKR. As of 2024, the company employs over 900 people and has raised nearly $500 million in funding to fuel its growth and product development.

Restaurant365’s commitment to continuous improvement is evident in its frequent updates and new module releases. For instance, in 2021, the company acquired Compeat, further strengthening its leadership in the restaurant enterprise management space. More recently, Restaurant365 launched its Intelligence suite, helping restaurants visualize and interpret data with ease.

The company’s mission is to help restaurants thrive by reducing the administrative burden on owners and managers, allowing them to focus on delivering great food and service to their customers. With its robust feature set and growing customer base, Restaurant365 is positioned as a leader in the restaurant technology space, providing the tools that modern restaurants need to stay competitive.

By offering a fully integrated, cloud-based solution tailored specifically to the unique challenges of the restaurant industry, Restaurant365 helps businesses improve operational efficiency, reduce costs, and drive growth.

Employee benefits

Learn about the employee benefits and perks provided at Restaurant365.

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Healthcare benefits

Comprehensive medical benefits, 100% paid for employee.

Equity benefits

Equity option grant, so you are rewarded for your best work.

Retirement benefits

Generous 401(k) + matching to help you invest in your future.

Unlimited time off

Take as much time off as you want as long as it doesn't interfere with your ability to do your work.

View Restaurant365's employee benefits
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