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Restaurant365RE

Adoption Specialist

Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers.

Restaurant365

Employee count: 501-1000

Mexico only

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As an Adoption Specialist, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement.
This is an entry-level role, ideal for someone early in their Customer Success career who is passionate about helping customers achieve measurable outcomes and grow their businesses through technology.

How you'll add value:

  • Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals.
  • Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform.
  • Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365.
  • Use customer data and engagement metrics to identify at-risk accounts or untapped opportunities for adoption improvement.
  • Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high-quality customer experiences.
  • Manage multiple customer interactions efficiently through digital channels such as email, chat, and video.
  • Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement.
  • Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes.
  • Other duties as assigned.

What you'll need to be successful in this role:

  • 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company.
  • Excellent communication, presentation, and interpersonal skills with a strong customer-first mindset.
  • Confident conducting virtual meetings and presenting to customers 1:1 or in small groups.
  • Strong organizational skills and ability to manage a high volume of accounts in a fast-paced environment.
  • Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus.
  • Professional fluency in English required (verbal and written).
  • Based in Mexico.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Restaurant365

Learn more about Restaurant365 and their company culture.

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Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers. Founded in 2011 by Tony Smith, Morgan Harris, and John Moody, the company set out to revolutionize the restaurant industry by integrating all essential back-office functions into one solution. The platform addresses a wide range of operational needs, including accounting, inventory management, payroll, scheduling, and human resources, all while connecting these tools with the point-of-sale (POS) systems that restaurants already use. This integrated approach allows restaurant operators to save time, reduce costs, and make data-driven decisions that improve efficiency.

What makes Restaurant365 stand out is its ability to seamlessly connect financial management with day-to-day operations, providing restaurant owners with a complete overview of their business in real time. The software includes features like recipe costing, vendor management, and multi-location oversight, making it especially valuable for franchise owners and restaurant groups. Additionally, Restaurant365 offers business intelligence tools that allow operators to gain insights into sales trends, labor costs, and profit margins, enabling them to make informed decisions quickly.

With its headquarters in Irvine, California, and a second office in Austin, Texas, Restaurant365 has grown rapidly over the years, supported by major investors like ICONIQ Capital, Bessemer Venture Partners, and KKR. As of 2024, the company employs over 900 people and has raised nearly $500 million in funding to fuel its growth and product development.

Restaurant365’s commitment to continuous improvement is evident in its frequent updates and new module releases. For instance, in 2021, the company acquired Compeat, further strengthening its leadership in the restaurant enterprise management space. More recently, Restaurant365 launched its Intelligence suite, helping restaurants visualize and interpret data with ease.

The company’s mission is to help restaurants thrive by reducing the administrative burden on owners and managers, allowing them to focus on delivering great food and service to their customers. With its robust feature set and growing customer base, Restaurant365 is positioned as a leader in the restaurant technology space, providing the tools that modern restaurants need to stay competitive.

By offering a fully integrated, cloud-based solution tailored specifically to the unique challenges of the restaurant industry, Restaurant365 helps businesses improve operational efficiency, reduce costs, and drive growth.

Employee benefits

Learn about the employee benefits and perks provided at Restaurant365.

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Healthcare benefits

Comprehensive medical benefits, 100% paid for employee.

Equity benefits

Equity option grant, so you are rewarded for your best work.

Retirement benefits

Generous 401(k) + matching to help you invest in your future.

Unlimited time off

Take as much time off as you want as long as it doesn't interfere with your ability to do your work.

View Restaurant365's employee benefits
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Restaurant365

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