Operations/Customer Support Manager (US/West coast-based, all genders)

Join Us in Shaping a Greener Future!

At Resourcify, we’re on an ambitious mission to make waste a thing of the past.
We help businesses simplify and improve waste management by combining smart software with practical recycling and take-back solutions. Our award-winning platform enables companies to manage, track, and optimize all their waste and recycling processes in one place - ensuring compliance, driving efficiency, and supporting sustainability goals.

We’re now expanding our operations across the US and are looking for an Operations/Customer Support Manager who will act as our on-the-ground link between EMEA operations and US stakeholders. This is an exciting opportunity to shape how circular take-back programs run in one of our key growth markets.

Your mission:

As our Operations/Customer Support Manager you will ensure that our take-back programs and operational workflows run smoothly in the US market. You’ll coordinate logistics, manage customer communication, and serve as the local point of contact for partners, hospitals, and recyclers - while collaborating closely with our EMEA team.

You will:

• Coordinate operations: Oversee the collection, transport, and processing of returned materials and devices.

• Liaise with logistics partners: Manage relationships with transporters, recyclers, and storage facilities - ensuring timely shipments, accurate documentation, and compliance with US waste regulations.

• Serve as first-line support for customers: Handle inquiries, feedback, and troubleshooting; onboard new US sites and partners into our take-back program (occasionally including on-site visits of partners)

• Bridge cultures: Provide local insight to the EMEA team, helping adapt workflows and communication for US partners.

• Assist with reporting and documentation: Support system updates, data entry, and cross-regional reporting tasks for US and EMEA operations.

• Collaborate across time zones: Join cross-regional calls (typically early US mornings / late CET afternoons) to align on operations and customer success.

• Support SOPs and digital workflows: Help design and implement operational processes to ensure scalability and efficiency.

What we value in you:

• 2–5 years of experience in operations coordination, customer support, or logistics - ideally in a sustainability or circular economy setting.

• Strong organizational and problem-solving skills; you manage tasks independently and drive projects forward. Previous work experience in the logistics industry with operational work and coordination are a plus.

• A customer-centric mindset and clear communication style.

• High self-sufficiency - you can work remotely and manage your own priorities effectively.

• Familiarity with medical waste regulations or device take-back programs (a plus).

• Experience collaborating across regions and cultures (especially EMEA–US).

• Fluent in English; additional languages are a plus.

Your setup

• Location: Flexible Location - West coast (Los Angeles/CA) preferred. Ability to occasionally travel to hospitals or partners.

• Capacity: Part-time possible.

How we appreciate and empower Resourcians:

• We offer you a great working environment: Be part of a fast growing company with fantastic team members.

• We thoroughly enjoy each others’ company: Once a year we come together for an exciting company offsite to have fun and foster relationships. In addition, we also plan team events on a smaller scale.

• We provide you with high quality, technical equipment (Laptop) and an additional Home-Office Budget to transform your home into the most enjoyable place to work.

We celebrate our differences and welcome people from all walks of life:

At Resourcify, we’re proud to be an Equal Opportunity Employer. We believe diversity fuels innovation and strive to create an inclusive environment where everyone feels valued. Unique perspectives and experiences help us better understand our customers and drive new ideas.

Think this role might be a fit, even if you don’t check every box? We’d love to hear from you - your unique skills might be exactly what we need!

Ready to Make an Impact?

Join Resourcify and help us transform waste management.

Together, we can grow sustainably.