Remote Ops Analyst, Knowledge Management

Why You'll Love This Role

We are seeking a Remote Operations Analyst - Knowledge Management to operationalize Cribl's knowledge management strategy and drive organizational efficiency in our remote-first environment. Partnering with cross-functional leaders, you'll transform how information is organized and maintained through our Glean-powered ecosystem, ensuring teams have reliable access to accurate, up-to-date information for better decision-making and collaboration.

As An Active Member Of Our Team, You Will...

• Knowledge Management Strategy Execution
  • Develop and maintain a knowledge management solution (initially leveraging Glean) that surfaces critical documentation and makes key information easily discoverable across the organization
  • Create lightweight taxonomies and organizational frameworks that teams can adopt for their function-specific knowledge bases
  • Evolve the Cribl Library with sustainable contribution workflows, project managing its evolution from deck to PDF to interactive website

• Knowledge Infrastructure Governance
  • Design and implement governance policies and validation frameworks to ensure accuracy of documentation across Glean's source systems, identifying gaps, redundancies, and outdated content requiring updates or deprecation
  • Partner with IT on Glean configuration and optimization, serving as the business owner who defines requirements and use cases for knowledge management features

• Program Management Company Adoption
  • Drive adoption of knowledge management best practices through analytics, dashboards, training, and ongoing stakeholder engagement
  • We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You've Got It - We Want It

• Proven track record operationalizing knowledge management initiatives in a tech or SaaS environment, with strong systems thinking ability and experience managing enterprise collaboration platforms (Google Workspace, Confluence, Jira, Glean, or similar)
• Demonstrated ability to drive multiple complex workstreams simultaneously, managing timelines, stakeholders, and deliverables in a fast-paced environment
• Comfort working with data and analytics to derive insights, inform decision-making, and build compelling narratives that influence stakeholders
• Clear communication skills with ability to create documentation and presentations that drive adoption across cross-functional teams without direct authority
• Ability to work effectively in ambiguous, remote-first environments and define structure where none exists
• Prior experience working in fully remote or distributed teams with asynchronous collaboration

Salary Range ($90,000 - $115,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.