Technical Writer

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About the Business:

About the Role:

This role will primarily support documentation for key solutions within our financial services portfolio. These offerings help institutions manage global banking data, regulatory compliance, and operational efficiency. As part of our broader business, we support a range of data-driven platforms that enable informed decision-making across financial ecosystems. The role involves close collaboration with customer-facing teams—including product managers, support, and implementation specialists—to ensure documentation aligns with user needs and business goals. We value experience or interest in AI and emerging technologies, as well as the ability to manage multiple projects, work independently, and consistently meet deadlines.

Responsibilities:

• Assist in authoring, editing, and publishing technical documentation using DITA XML in Oxygen XML Editor.

• Collaborate with subject matter experts to gather information and clarify technical concepts.

• Use Git (via Sourcetree) to manage and version control documentation content.

• Apply existing transformation scenarios to publish content to PDF, developer portal, and Help systems.

• Follow established style guides and documentation standards.

• Participate in peer reviews and incorporate feedback to improve content quality.

• Help maintain documentation repositories and contribute to content organization and taxonomy.

Requirements:

• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field (or equivalent experience).

• Strong written and verbal communication skills.

• Basic understanding of XML or HTML and structured authoring principles.

• Familiarity with version control systems (Git preferred).

• Ability to learn new tools and technologies quickly.

• Detail-oriented with strong organizational skills.

Preferred Qualifications

• Experience with Oxygen XML Editor or similar authoring tools.

• Exposure to DITA or other structured content models.

• Familiarity with publishing workflows and transformation scenarios.

• Experience or interest in financial products, banking systems, or regulatory documentation.

• Ability to work effectively in a cross-functional team environment.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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