Change Mgmt Analyst II***Remote USA

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About the Role

The Change Management Analyst (CMA) plays a key role in supporting transformation of Global Customer Operations by analyzing business needs, assessing impacts, and implementing strategies to drive employee adoption and proficiency, with a particular focus on integrating generative AI into workflows. The CMA will support the execution of organizational change initiatives as well as programs that promote a positive and purposeful employee experience. This role is under the direction of the Global Operations Director of Change Management & People Experience in partnership with stakeholders across the business to ensure change initiatives meet objectives and bring business value, while minimizing resistance and maximizing engagement.

Responsibilities

• Assess impacts of proposed changes at organizational, process, and role levels
• Map stakeholders, conduct readiness assessments, and analyze feedback for risks
• Develop and execute change management plans, including communication, training, and engagement
• Collaborate with Change Coalition roles and project/operations leaders to align activities with project timelines
• Monitor adoption metrics and create leadership reports
• Craft targeted, context-rich communications to clarify the purpose and operational impact of AI and technology initiatives
• Coordinate meetings, workshops, and focus groups to gather feedback and foster alignment
• Advise leaders on employee sentiment and adoption challenges
• Partner with Learning & Development to design and deliver training programs
• Coach managers and provide hands-on support during transitions
• Identify knowledge gaps and recommend interventions
• Implement feedback mechanisms to enhance employee adoption
• Track change effectiveness, adoption rates, and engagement
• Document lessons learned and best practices
• Translate insights into actionable guidance across Global Customer Operations
• Contribute to organizational change management capability and maturity
• Ensure accessibility of communications and training for all GCO employees
• Design initiatives that link organizational goals to employees’ daily work
• Embed employee voice through regular listening mechanisms
• Align change management with inclusion, belonging, and well-being commitments
• Celebrate employee contributions during major milestones
• Drive adoption through key programs and accelerate outcomes aligned with project objectives
• Connect employee adoption to customer outcomes and key metrics (e.g., AI Containment, CSat, Order Automation, Revenue Influence, Employee Engagement)

Requirements

• Bachelor’s degree in organizational development, Marketing, Business Administration, Human Resources, or a related field.
• 2–4 years of experience in change management, organizational development, or business analysis
• Proven ability to plan and execute change management initiatives
• Experience supporting large-scale transformation projects or technology implementations preferred
• Digital and AI-fluent
• Ability to leverage Large Language Models (LLMs), e.g. LN Console, CoPilot, ChatGPT and other generative AI tools to accelerate analysis, create communications, synthesize feedback, and support change management activities
• Strong analytical and problem-solving abilities.
• Excellent written and verbal cross-cultural communication skills
• Advanced facilitation skills
• Knowledge of change management methodologies (e.g., Lean-Agile Change Management, Prosci ADKAR, Kotter, or equivalent) is a plus
• Ability to build strong relationships and influence stakeholders at all levels.
• Proficient in Microsoft Office tools including PowerPoint (advanced), Word, MS Teams, Excel, Sharepoint (design, creation, maintenance)
• Operating Hours
  • Global Customer Operations operates across multiple countries. The CMA must be able to flex across time zones and work in non-traditional business hours in relation to their home time zone.

Key Competencies

• Passionate about change and people
• AI-fluent –Uses AI as a first-tool thought partner (knowing when to rely on it and when to apply human judgment), understands the language of data and how AI systems use it, and proactively identifies new AI capabilities for change adoption
• Learning mindset
• Adaptable and resilient in navigating organizational change and leading others through it
• Able to remain calm, flexible, and solution-oriented in a fast-moving, high-stakes transformation environment
• Able to operate in a highly matrixed environment
• Attention to detail with the ability to connect high-level strategy to day-to-day execution.
• Strong collaboration and facilitation skills
• Data-driven mindset with the ability to measure and report on change adoption and impact.
• Forward-thinking and change-driven

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the business:

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.