Creative Operations Lead

This is Hlib Petrov, Head of Creative Marketing at Reface, and he needs a strategic partner, so we are looking for Creative Operations Lead.
Most creative teams scale through hiring. We want to scale through AI and process. We're already 50+ people, 4 products, AI agents in production. Looking for someone to turn this into a system that scales: AI pipelines, processes, adoption across the team.

What you own

• Systems and process in the creative team. Bringing existing flows into one engine. Spotting what repeats, and automating it.
• AI adoption. Agents in daily use across the team, not "we tried it once and it doesn't work for us."
• Team performance. Metrics, syncs, and speed for designers and producers.
• Knowledge base. Playbooks, onboarding, documentation that the team actually uses.
• Reporting. Weekly reports on team and product performance go out automatically.
• Operational layer: asset management, tooling audits, budget tracking, running the bonus system, etc.

Who you are

• AI-first. You think about how to build a process with AI inside it, not added on top.
• Proactive. You don't wait for tasks. You walk in and propose them.
• Entrepreneurial mindset. Owner, not executor. You treat Reface like your own business.
• Human-centered. Your processes work for people, not against them. If it suffocates the team, it's a bad process.
• Hands on. You don't manage from a distance. You're in the work.
• Plus Vibe. Easy to work with. The team feels it when you walk in.

Track record

• You've built complex processes. Not necessarily in creative marketing. Could be video production, outsourcing, or a nuclear power plant.
• You've implemented documentation people actually use. Not a Notion graveyard, but evolving playbooks.
• Comfortable pushing back. This role means telling a designer their flow is broken, or a producer their handoff is broken. Without that, the role breaks.
• Experience in unstructured environments. Startup, not corporate.
• AI agents you've actually used. Claude Code, Cursor, OpenClaw, Hermes. What's in your stack, not what you've read about.

What you get

• Work from wherever. Hybrid, fully remote, up to you.
• Tools and budget, yours. Need an AI agent, a subscription, a freelancer? You just buy it.
• No corporate BS. Decisions in a day, not a quarter.
• No ceiling. You build this thing, it's yours to grow. As the team scales, so does the role.

And a bit more:

• Unlimited Vacation Policy We mean it. We don’t count your vacation days because we trust your sense of ownership. Your work-life balance is in your hands; we give you a total "carte blanche" to recharge so you can always stay at the top of your game.
• Level Up Your Game Your growth drives our business. We provide an annual budget for professional courses, workshops, and conferences. Whether you want to master a new AI tool or sharpen your soft skills, we’ve got you covered.
• Health & Care Comprehensive medical insurance (post-probation) and paid sick leave with no "doctor’s note" bureaucracy. Plus, enjoy exclusive corporate discounts from our partners to make your daily life easier and more affordable.
• Unbreakable Hub Our Kyiv office is your fortress of stability. With guaranteed power, water, and high-speed internet, you can focus on your goals rather than blackout schedules.
• Culture of Feedback Zero bureaucracy and no hierarchy for the sake of hierarchy. We’ve built a culture of open dialogue where feedback is a tool for growth, and the team is always ready to back your boldest ideas.
• Impact That Matters We don’t just work; we bring victory closer. Through our Reface Fund, we provide systematic support to the country, and by joining us, you become a vital part of this mission.