API Account Manager The Balkans

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

We are looking for an experienced API Account Manager The Balkans to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities

• Actively promote our new international project;
• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed API and Retail partners in order to increase their performance;
• Maximize and develop API deals with the potential and existing partners;
• Follow-up with existing and new partners in order to provide system training;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Product presentations & networking;
• Position the brand within the travel trade;
• Payments control;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

Requirements

Key Qualifications

• Relevant experience. Ideally, 2-5 years experience in the travel industry. Specialized in managing the onboarding of API connected customers; acting as a mid point between IT and the client to manage technical problem; analysis of performance, error rate, traffic and look to book ratio, in order to detect possible areas of improvement.
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team player, used to data-driven decision-making;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Languages knowledge. Fluent in Serbian and English, other languages as a plus;
• Readiness for business trips. 20 – 30% of working time might be required for market visits.

Benefits

We Offer You

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.