Salesforce Administrator

Salesforce Administrator
Location: Cambridge (hybrid), or remote with regular travel to Cambridge
Salary: £44,000 – £50,000 p.a. full-time equivalent, dependent on experience
Basis: Permanent; full-time, part-time, or flexible. You must be able to work evenings and weekends when required
Eligibility: You must be eligible to work in the UK

The role

As Salesforce Administrator, you'll play a vital role in maximising the value of Salesforce and Pardot for the Foundation. This will involve collaborating with colleagues across IT, Digital and other teams to develop and implement a strategic roadmap that aligns with our goals. You'll actively support teams in optimising these platforms for effective fundraising, marketing, programme delivery, and impact measurement. Your commitment to data integrity and compliance means you'll work closely with our Legal Team to protect data privacy in accordance with all relevant regulations.

This role is ideal for someone who combines deep technical knowledge with a passion for empowering teams across the organisation. If you have experience driving system improvements, streamlining processes, and training colleagues for success, this dynamic role is for you.

Key Responsibilities

• Develop and implement a Salesforce roadmap, working closely with the Business Process Manager and colleagues across the business to align it with our business goals.
• Leading and being responsible for all aspects of Salesforce and Pardot administration and providing day-to-day end-user support and training for approximately 100 Salesforce users.
• Manage the integration of Salesforce with the rest of our digital infrastructure, collaborating with colleagues in the IT and Digital Products teams.
• Manage and improve workflows in Salesforce to support the delivery of our products and programmes, partnering with our product teams.
• Support the effective use of Salesforce for managing and developing donors by collaborating with the Fundraising team.
• Support the marketing of our products to users through collaboration with our Marketing team.
• Develop and deliver a structured onboarding programme for new Salesforce and Pardot users, ensuring a smooth transition and rapid adoption.
• Provide expert Salesforce and Pardot support to stakeholders across the organisation, including consulting, training, and addressing complex issues to enhance system functionality and user experience.
• Establish and enforce data management and governance guidelines, ensuring data integrity and compliance with global data protection regulations. Regularly audit data and processes to identify and rectify issues.
• Design and automate regular reports to track key metrics, providing stakeholders with timely insights to inform decision-making.
• Stay up-to-date on new Salesforce and Pardot features and updates, incorporating best practices and innovations into our ecosystem to drive continuous improvement.

Experience and personal attributes

You should be:

• A Salesforce and Pardot administrator with a minimum of two years of experience.
• Salesforce.com Admin (ADM201 and ADM211) certified.
• Sales Cloud Service Cloud certifications are preferred.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Strong understanding of Salesforce best practices and functionality.
• Creative and analytical, with strong problem-solving skills
• An outstanding communicator, including the capacity to adapt your communication style to different parts of the organisation
• Technically competent and keen to work in a cloud-based environment: you should have a thorough understanding of technology, and anything you don’t know, you know how to discover
• Experienced in developing and delivering training content
• Confident, capable, and hands-on, with an eagerness for learning and the commitment to get the job done

You will ideally have experience/knowledge of:

• APEX, SQL, and familiarity with web development technologies (HTML, CSS, JavaScript) to support custom integrations and solutions.
• Data Protection Act 2018/GDPR

About us

The Raspberry Pi Foundation is a UK-based educational charity with the mission to enable young people to realise their full potential through the power of computing and digital technologies.

Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills

Through Code Club and CoderDojo, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education.

Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries.

We are at the forefront of the global movement to help young people learn about computing and digital making. You can read more about our mission, values, and goals in our Annual Review 2022 and our Strategy 2022–2025.

Benefits

In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including:

• 25 days’ annual leave initially, growing to 30 days after five years of service
• Company-wide close down for 3 days at the end of the year
• Generous company pension scheme with 8% employer and 4% employee contributions
• Private healthcare
• Life assurance and long-term illness insurance policy
• Investment in professional development and learning
• Flexible working hours as needed, to fit around childcare or other commitments
• Generous family leave policy
• Cycle-to-work scheme and season ticket loan

Timetable for applications
Closing date: 30th April 2024, 9.00 am GMT
Phone screen: 2nd - 3rd May 2024
First-round interview: w/c 7th May 2024
Second-round interview: w/c 7th May 2024

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. If successful in the selection process, you will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.