Email Administrator

The Mozilla Foundation, is a nonprofit public benefit organization. Our mission is to ensure that the Internet is a global public resource, open and accessible to all. Join us and become part of our mission to promote openness, innovation, and opportunity online!

Twenty years ago, this meant building a browser and protecting the open web. Today, it also includes making sure AI and data driven technology is more trustworthy. In order to focus on places where Mozilla can impact the next era of our work, we are increasingly working on the topic of trustworthy AI. For us, this means especially two things: human agency is a core part of how AI is built and integrated, and corporate accountability is real and enforced.

Team

The CRM Platforms team is responsible for the Mozilla Foundation’s CRM and integrated tools, which enables strategic decision-making across the organization. Our team is driven by a customer-first attitude, a desire for continuous learning and an eagerness to support the adoption and effective use of our CRM and related tools. As a part of the larger Technology Platforms team, we focus on empowering staff to use technology so that the Foundation can accomplish its mission.

Mozilla Foundation’s Email Administrator serves as a technical lead for the Campaign Monitor email marketing platform, coordinating with partners across the organization to manage the platform and train new users, managing integrations with our larger ecosystem and ensuring our email program meets standard processes in deliverability and compliance. The Email Administrator works with the CRM Tools Manager and collaborates closely with the Foundation’s Email Production Coordinator, as well as other partners from the Digital Engagement team.

Here are some projects you'll likely work on in your first 6 months:

• Review and update the email segmentation dictionary in collaboration with stakeholders.
• Support data deletion requests on the Campaign Monitor platform.
• Gain familiarity with the Salesforce - Campaign Monitor syncing tool and perform basic data syncs.
• Gain a strong understanding of the Foundation’s overall data ecosystem as it relates to our email platform.

As an Email Administrator at Mozilla Foundation, you will…

Platform Administration - 40 % of time

• Serve as primary administrator of the Campaign Monitor platform for the Mozilla Foundation.
• Manage provisioning of Campaign Monitor user accounts for onboarding and offboarding staff.
• Develop a deep understanding of the platform, with the ability to recognise opportunities to leverage new features and automation; proactively monitor and remedy issues to ensure platform stability and data quality.
• Support the rollout of enhancements and new features including automated journeys and transactional emails.
• Serve as an escalation point for issues or questions.

Data and Systems Integration - 40 % of time

• Oversee and manage the integration between Campaign Monitor and Salesforce; monitor and troubleshoot issues around data syncing.
• Support list hygiene efforts and ensure compliance with data policies in collaboration with Corporation and Foundation staff.
• Collaborate with Corporation product owners around shared systems; support identification and resolution of developments that impact the Foundation.
• Contribute to data integration development and maintenance between Campaign Monitor and other systems including data warehouse and Pan-Mozilla platforms.
• Work with key partners and fellow CRM team members to identify and expose necessary data for segmentation in Campaign Monitor and for use in BI tools.
• Identify and remove subscribers that are no longer in data compliance with retention policies in coordination with key partners.

Training and Documentation - 20 % of time

• Maintain the data dictionary used for email segmentation and train new staff on proper use.
• Develop and maintain internal technical documentation for Foundation partners.
• Provide onboarding and ongoing training for staff on the platform.
• Provide ongoing support for partner questions and knowledge sharing via internal channels such as Slack.

Your Professional Profile:

• 2-3 years of technical administration experience with email platform administration
• Experience managing platforms as part of a larger integrated CRM-ecosystem.
• Previous experience working with Salesforce and working knowledge of SOQL/SQL strongly preferred.
• An understanding of data architecture, integration processes, requirements documentation, and API setup and maintenance is beneficial but not required.
• Experience building empathetic, collaborative relationships with collaborators and internal partners
• Demonstrated ability to understand and articulate complex requirements.
• Experience with developing training and user documentation for onboarding and utilization.

We Are Excited To See Any Additional Experience with:

• Good communication, relationship-building skills and a customer-first approach.
• Strong leadership, relationship management and interpersonal skills.
• Ability to meet deadlines, and handle and prioritize multiple simultaneous requests, while maintaining a professional and courteous attitude.
• Ability to independently apply critical thinking and problem solving skills to develop solutions to business needs.
• Strong organizational skills, excellent judgment and decision making skills.
• Interest in continuing to expand knowledge and skills in the Salesforce ecosystem.
• Comfortable working in a small, collaborative team environment.
• Energy and passion for the mission of the organization.

Salary and Benefits Information:

The Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary based on the responsibilities and requirements of the role. We do not ask for, or take into account, salary histories in our offer process.

The starting salary ranges for this role are listed below. These four countries are where we most commonly employ staff.

• Germany: [€40,116 - €45,063] [target salary offer - €41,354]
• UK: [£33,242 - £37,341] [target salary offer - £34,267]
• Canada: [$69,255 - $77,794] [target salary offer - $71,391]
• US: [$51,300 - $57,625] [target salary offer - $52,882]

Some regions fall into a higher salary market and this is reflected in the example ranges below:

• London: [£41,553 - £46,676] [target salary offer - £42,834]
• New York: [$64,125 - $72,032] [target salary offer - $66,103]

The range for your specific location will be discussed in screening conversations if your application is successful.

We offer the following benefits:

• Private Medical Insurance
• Extended Sick Leave
• Global Employee Assistance Program (EAP)
• Retirement Plan contributions
• Paid Time Off: 20 days annual leave + sick days and your birthday
• Company Holidays + Shutdown
• Wellness budget
• Professional Development budget
• Top up program for Pregnancy and Parental leaves

Benefits are subject to change at any time at the discretion of Mozilla Foundation.

Mozilla Foundation Hiring Practices:

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].