Senior Customer Success Engineer

Rasa Technologies Inc. is a leading company in the field of conversational AI, specializing in providing flexible software for building sophisticated text and voice-based assistants. Their platform is utilized by developers, conversational teams, and enterprises globally to create advanced AI assistants that can engage in nuanced conversations and follow business logic safely and predictably. Rasa's technology empowers organizations to automate customer interactions, enhance user engagement, and improve overall customer service efficiency. The company offers both open-source and enterprise solutions, fostering a large community of developers who contribute to the continuous improvement of their software. Rasa Open Source allows for deep customization and control over machine learning models, while Rasa Pro provides enterprise-grade features, security, observability, and scalability, along with dedicated support.

Rasa's platform is designed to harness the full potential of generative AI, blending a state-of-the-art conversational AI engine with an intuitive no-code UI, Rasa Studio. This allows for effective cross-team collaboration in building, testing, reviewing, and continuously improving AI assistants. The company emphasizes data privacy and security, offering on-premise deployment options that enable clients to maintain complete control over their data and comply with strict regulatory standards such as GDPR and HIPAA. Rasa serves a diverse range of industries, including financial services, healthcare, telecommunications, and travel and transport, helping them to transform customer experiences, reduce operational costs, and gather valuable insights from user conversations. Trusted by startups and Fortune 500 companies alike, Rasa is committed to advancing the field of conversational AI and enabling businesses to build brand-true, compliant, and highly effective AI assistants.