Software Engineer, AI (Senior, Back End)

Kustomer is at the forefront of revolutionizing customer service through its innovative, AI-powered CRM platform. Founded in 2015 by Brad Birnbaum and Jeremy Suriel, the company emerged from a recognized need to transform how businesses engage with their customers. They envisioned a platform that moves beyond traditional ticket-based systems to a more holistic, customer-centric approach. Kustomer's technology unifies customer data and interactions from all channels—email, chat, phone, social media, and messaging apps—into a single, comprehensive view. This groundbreaking approach empowers businesses to understand their customers as individuals, not just as case numbers, fostering more meaningful and personalized interactions. The platform leverages advanced AI and automation to streamline workflows, handle routine inquiries, and provide agents with the insights they need to resolve complex issues efficiently. This focus on intelligent automation allows customer service teams to dedicate more time to high-value interactions, ultimately enhancing customer satisfaction and loyalty.

The journey of Kustomer has been marked by significant milestones, including its acquisition by Meta (formerly Facebook) in 2020, a testament to its impactful technology in enhancing business-to-customer communication. In 2023, Kustomer was spun out from Meta to continue its dedicated mission of redefining the customer service landscape as an independent entity. This move allows Kustomer to further innovate and expand its capabilities, focusing on providing a powerful, flexible, and data-driven platform. Kustomer's commitment to innovation is evident in its continuous development of features like AI-driven insights, real-time analytics, and no-code customization, enabling businesses to tailor the platform to their specific needs. By providing tools for self-service, agent assistance, and proactive engagement, Kustomer is not just participating in the customer service industry; it is actively reshaping its future, empowering brands to build enduring customer relationships and drive better business outcomes through exceptional, effortless experiences.