United States onlyKey Responsibilities:
- Take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution.
- Troubleshoot customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues.
- Support many elements of the Rackspace Cloud product portfolio, including RackConnect.
- Adhere to company security policies and procedures and any other relevant policies and standards as directed.
- Build, secure, and maintain our multi-cloud infrastructure across AWS, Azure, GCP, and OCI. Ensure secure connectivity, rapid troubleshooting, and infrastructure scalability while supporting key initiatives like the Public Cloud Edge Security Service (PCESS).
- Prevent security gaps, maintain operational efficiency, and ensure continued innovation in multi-cloud networking and edge security.
- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling.
- Create documentation for support and operations tasks regarding the above tools
- Mentor and train junior Rackers.
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution.
- Design, schedule and coordinate maintenances.
- Engineer and implement customized security solutions.
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
- Collaborate and share knowledge with other Engineers on the support floor.
Qualifications:
- Minimum of eight years’ successful experience as a NetSec Engineer.
- Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute for a degree requirement.
- Required: CCNP/IE and F5.
- Advanced knowledge of the principles of customer service management and delivery.
- Demonstrated experience with customer retention (CRM).
- Must have the experience with… AI/Machine Learning, Cloud Computing, Cybersecurity, DevOps Coding Skills, and Network/Systems Skills.
Disover your inner Racker:Racker LifeInformation onbenefitsoffered is here.
Background Investigation
- This role will be supporting Government Customers and new hires will undergo an FBI Background investigation- Criminal Justice Information Services (CJIS).
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
India only
Mexico only
