India onlyCareer Level Summary
Requires working knowledge and experience in own job discipline and broadens capabilities
Continues to build knowledge of the company, processes and customers
Performs a range of assignments related to job discipline
Uses learned and prescribed guidelines or processes in analyzing situations
Receives a moderate level of guidance and direction
Critical Competencies
Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for
Idea Creation: Provides ideas and designs new solutions, methods and products to update what existed prior
Key Responsibilities
- Integration of security products into RMS and GES operations.
- Frontline support & end-to-end management of fleet-wide security tooling within RMS customer and GES internal environments.
- Engineering of internal and external capabilities & infrastructure to support security tooling.
- Automation of customer lifecycle workflows.
- Review & contribute to the development of technical documentation.
- Development of security tooling to improve automation & enhance quality of workflows.
- Assessment of environments to deploy security capabilities.
- Perform audit / QC of targeted environments through monitoring & report on agent coverage status.
- Fleet Management lifecycle (patches, upgrades).
- Provide technical guidance for RMS teams & RMS customers; support meetings / calls as required.
- Validate & advise on supported RMS customer architectures; handle customer deviations from supported architectures.
- Manage early access product releases & provide SME for development & product teams.
- Ability to diagnose & rectify the most complex server & system issues.
- Due to 24/7/365 Security Operations Center operation, available for out-of-hours work on occasion.
Knowledge
- Building managing and maintaining physical, virtual, and cloud based infrastructure.
- Scripting Techniques
- Using Fleet Automation – Ansible, Jenkins
- Linux Troubleshooting
- Antivirus
- Endpoint Detection and Response (EDR)
- Vulnerability Management
- SIEM Technologies (Security Information and Event Management)
- Intermediate Understanding of:
- Configuration Management
- Hardening standards (CIS, NIST)
- Security Concepts, principles, and technologies
- Compliance Frameworks (ISO27k, PCI, HiTrust, SOC1 and SOC2, etc)
- Public cloud Platforms (AWS, Azure, GCP)
"Remote postings are limited to candidates residing within the country specified in the posting location"
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
United States only
BR, CO + 3 more
