India onlyJob Title: L2 Technical IT Engineer – Azure Infrastructure Specialist
Role Overview
We are looking for a skilled and proactive L2 Azure Infrastructure Support Engineer to join our Cloud Platform Support Team. This role involves providing 24×7 technical support in a rotating shift model for offshore customers, focusing on Azure-related infrastructure issues. The ideal candidate will have strong hands-on experience with Azure services, a collaborative mindset, and the ability to guide L1 engineers while engaging in technical discussions with customers.
Key Responsibilities
- Act as the main escalation point for Azure infrastructure issues, ensuring fast and effective resolution
- Collaborate with customer engineering teams to provide best practices and improve deployment reliability and cost efficiency.
- Write and modify basic Terraform scripts to support infrastructure automation.
- Work closely with Lead Engineers, Delivery Leads, and offshore support teams in a matrixed environment to ensure seamless service delivery.
- Provide technical guidance and mentorship to L1 support engineers.
- Translate complex technical issues into clear, actionable insights for non-technical stakeholders and leadership.
- Provide detailed incident and root-cause analysis reports for Azure infrastructure issues.
Technical Expertise
- Azure Cloud Services
- Compute: VMs, VM Scale Sets, Availability Sets, Host Groups, Container Apps, Container Registries
- Networking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateway, NSGs, VNets, DNS Zones, Private Endpoints
- Storage & Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Cosmos DB
- Application Services: App Services, Service Bus, Logic Apps, Function Apps
- Identity & Security: Azure AD, Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Alerts, Web Tests
- Advanced Services: Azure Kubernetes Service (AKS) – configuration, provisioning, scaling, and troubleshooting
- Infrastructure Automation
- Working knowledge in Terraform for infrastructure provisioning and automation
- Familiarity with Azure DevOps and infrastructure pipelines
- Monitoring & Observability
- Strong experience with Azure Monitor and alert tuning
- Proactive troubleshooting and performance optimization
- Security & Compliance
- Monitor and manage application secret expirations
- Apply OS patches to address vulnerabilities and ensure compliance (e.g., GDPR)
- VM & OS Management
- Manage VM performance (CPU, memory, file system)
- Troubleshoot network connectivity issues
- Implement and schedule OS patching using cloud-native tools
- Configure OS settings (DHCP, DNS, RDP)
- Manage backup and recovery using Azure-native tools
- Vendor Coordination
- Liaise with vendors for escalations and support to resolve critical issues
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
- Experience: Minimum 4+ years of hands-on experience with Azure cloud services in technical support or engineering role
- Certifications (Preferred): Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert
- Skills: Deep understanding of cloud infrastructure, automation, observability, and security best practices
- Excellent verbal and written communication skills
United States only
