Mexico onlyWork Location: Remote
Key Responsibilities
- Serves as the point of contact for team when SE Manager is out of the office (i.e., helping align resources and coverage, attendance in meetings on behalf of Manager, follow-up on SE related projects.
- Works to customize highly complex configurations in response to customer needs with minimal to no supervision.
- Typically handles complex server opportunities plus associated services.
- Collaborates with Sales Representatives to determine best product and services fit. This is accomplished via conference calls, site visits, and e-mail correspondence.
- Works with the sales and account management teams to craft proposals and present to prospects.
- Able to demonstrate strong analysis capabilities and technical knowledge by providing innovative, supportable technical solutions.
- Provide training to Sales Staff during initial sales training.
- Given priority to attend Conferences, Industry, and Marketing events.
- Works with operational staff, as it relates to initiatives that affect the SE Team.
- Interfaces with Product Liaison by working with new product initiatives to ensure completeness and relevance to customer requirements.
Qualifications
- Bachelor’s degree.
- 8-10 years of related experience.
- AWS certified.
- Azure certified is a plus.
- Expert knowledge of all areas of business operations.
- Able to resolve highly complex pre-sales technical problems, working with sales personnel.
- Able to present advanced technical concepts in a clear manner to customers through demos and proposals.
- Advanced writing, editing, communications, and interpersonal skills.
- Mastery of multiple server operating systems and mastery of networking, server, and internet technologies.
- Excellent communication skills.
- Attention to detail.
- Strong follow through techniques.
- Ability to communicate technical information and ideas so others will understand.
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
- Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
- Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.
- Discover your inner Racker: Racker Life
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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