India onlyTechnical Product Manager -IN
VCF Observability Platform
Work Location:Remote
Function:Product Management
Reports To:Director / VP, Product Management
Role Summary
Rackspace is hiring aTechnical Product Manager (TPM) for Observabilityto own the end-to-end observability strategy for ourRackspace Cloud’s which include,baremetal,VMware Cloud Foundation (VCF)–based Private Cloud (PVC) platformsand others.
This roleis responsible fordefining, delivering, and operationalizingplatform-level visibility, monitoring, alerting, and AIOps capabilitiesacross compute, network (NSX), storage, and platform services. The TPM will ensure that observability isbuilt-in, standardized,automatable, and consumableby Rackspace delivery teams and customers alike.
This role is central to enablingsupportability at scale, proactive operations, and consistent customer experienceas Rackspace modernizesits private cloud platforms andcontinues to innovateand createunifiedintelligence with predictive operations strategy.
Core Responsibilities
Product Ownership & Strategy
Own theObservability capability pillaracross PVC platforms (Edge, Enterprise, Cloud)
Define the product vision for observability across the private cloud platforms—encompassing monitoring, AIOps, alerting and ticketing workflows, and automation.
Design the end‑to‑end customer experience for consuming observability capabilities, including intuitive dashboards, advanced insights, and predictive analytics.
Translateoperational pain points into clear product requirements and outcomes.
Align observability strategy toVCF 9, NSX,vSAN, and lifecycle automation
Technical Scope
Platform monitoring for infrastructure and control plane components
ScienceLogic (SL1) platform enhancements and integrations
Optional integrations with Datadog, SIEMs, and customer tooling
Telemetry pipelines, alert hygiene, SLOs, and operational signals
AIOps capabilities: anomaly detection, predictive maintenance, remediation triggers
Execution & Delivery
Maintain prioritized backlogs (Jira/Craft) tied to platform outcomes
Partner with engineering and SRE teams to deliver scalable observability features
Ensure observability is embedded intodeployment, upgrade, and migration workflows
Drive creation of dashboards, runbooks, and operational documentation
Cross-Functional Alignment
Work closely with Support, Operations, and Delivery to reduce escalation friction
Partner with Sales and GTM to position observability as amonetizable platform capability
Represent observability readiness in platform reviews and leadership forums
What Success Looks Like
Unified visibility across compute,network, storage, and platform services
Reduced MTTR and escalation rates
Predictable operational posture for VCF-based environments
Clear customer-facing dashboards and APIs
Observability capabilities consistently enabled across allRXT hosteddeployments
Providecustomers witha consistent,intuitiveobservability experience in the RXT portal that enables proactive decision-making and confidence in platform operations.
Required Experience & Skills
6–10years in technical product management, SRE, platform engineering, or operations-focused roles
Strong understanding of VMware ecosystems (VCF, vSphere, NSX,vSAN)preferred
Hands-on experience with observability platforms (SL1,AriaOps,Datadog, Prometheus, etc.)
Familiarity with AIOps concepts and operational telemetry
Ability to translate operational complexity into simple, scalable products
Proven systems integration experience, designing and deliveringend-to-endobservability integrations across heterogenous systems.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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