PLS Support Administrator

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

PLS Support Administrator

We are currently looking for an enthusiastic and dynamic individual to join our PLS (Parcel Locker Solution) team as a Support Administrator. As a Support Administrator, you will be working with customers, internal teams and different entities of Quadient Group. This will be a hybrid position (2 days/week in office, 3 days at home) with the potential to go fully remote in the future.

Based out of our Stratford, London location. This is offered as a hybrid role.

Reporting to the Sales Order Processing Manager.

Your role in our future

• The effective preparation of order paperwork and administration of all order types which supports the business revenue objectives.

• The review of all orders submitted, ensuring the quality and compliance of business/financial rules are met.

• All daily activities relating to the management of a Parcel Locker Solution order, inclusive of but, not limited to; CDIT creation/validation, RPA management, validation of processed orders, updating carriers, processing of machine modifications, machine re-location and being the point of communication between stakeholders.

• Attending meetings with our key supplier, Lelude, to understand order volumes and fulfilment expectations.

• Daily, weekly, or monthly reporting of KPI’s to the key stakeholders. Open order reporting, forecast accuracy and vendor performance.

• To support in daily activities related to the effective order fulfilment solution (demand to delivery). All customer enquiries regarding order fulfilment to delivery.

• Effective preparation of all PLS paperwork, ensuring it meets business, legal and financial rules, promotional offers and performing credit checks.

Your profile

• Significant experience of order processing within a business-to-business environment & managing legal documents

• Significant experience of input of data within multi systems

• An ability to have good attention to detail and accuracy

• The ability to work under pressure to time scales, targets, and deadlines

• Experience of forward planning & understanding of the supply chain planning cycle with experience of ERP systems (SAP desirable)

• Good verbal and written communication skills offering excellent customer service to internal/external customers

• Experience with using SFDC, Siebel, SAP & Business Base

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.