Central Dispatch Agent

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Call Dispatch and Installations Coordinator

We are currently looking for an enthusiastic and dynamic individual to join our Call Dispatch team within our Customer Experience Sector. This will be a hybrid position (2 days/week in office, 3 days at home) with the potential to go fully remote in the future.

Based out of our Stratford, London location. This is offered as a hybrid role.

Reporting to the Customer Experience Manager.

Your role in our future

• Responsible for monitoring the Call Despatch console, ensuring that work orders are assigned to engineers within the agreed SLA, and arranging part orders requested by engineers.

• Additionally responsible for assigning engineers to attend customers and raising work orders for engineers.

• Needs to possess excellent communication skills, both verbal and written, and able to liaise with customers, engineers, account managers, and third-party carriers to expedite the installation of newly ordered equipment.

• Pre-installation checks will also be required to ensure the smooth installation of new equipment, including postage, Opco, slogan, Lan form completion, Smart enabled, tracking of deliveries with carriers, report management, and flat file creation.

• In addition, the Call Despatch and Installations Coordinator will attend meetings to update other business areas and will be a good team player who performs well in a busy environment.

• Ability to work off their own initiative and able to adapt to changing situations quickly.

Your profile

• 6-12 months of professional experience

• A strong interest in building a career within technology

• Curiosity and demonstrable evidence of professional and personal development

• Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths

• Self-disciplined, organised and ambitious. Able to consistently hit daily and monthly objectives

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.