Senior Insurance Compliance Advisor - Crop

Primary Details

The Opportunity: The purpose of this role is to lead compliance quality control reviews with minimal direction and report findings as outlined in standard reinsurance agreements ensuring the accuracy of underwriting process, filed claims, and insurability of crops and acreage.

• Location: Work Remotely, California, USA, Work Remotely, Oregon, USA, Work Remotely, Nevada, USA

• Work Arrangement: This role can be fully remote, though 8-12 days/month working from our Fresno, CA office or our Woodland, CA office is highly preferred. This role is approximately 80% home office work and 20% field work.

• The starting salary range for this role is between $70,500-$116,500 depending on experience and location.

Your New Role:

• Conduct field visits to inspect policyholder's crops and conduct appraisals in accordance with required procedures
•Obtain and verify documentation from farmers and crop insurance agents
•Discuss discrepancies when working through compliance process, with customer service as the priority
•Resolve issues through effective communication
•Use independent judgment to review, analyze and make determinations regarding compliance reviews; make necessary corrections to policyholder's coverage that may impact their claim payment
•Provide guidance to other team members and participate in new team member onboarding
•Draft correspondence to be submitted to next level of leadership regarding the findings and determinations made during the review process
•Monitor and track questions and responses related to compliance reviews. Take a proactive approach to identifying issues and trends, develop recommended resolutions and communicate to leadership
•Proactively identify and communicate potential misrepresentations, fraud, waste, abuse and other compliance risks, recommending appropriate action based on findings and determinations as a result of review
•Document appropriate compliance review findings for submission to RMA (Risk Management Agency)
•Assess necessity for additional compliance reviews based on interpretation of loss reserves
•Interpret RMA audit requests to obtain appropriate insured documentation for submission to RMA by defined completion date
•Investigate and resolve system data transmission issues
•Ensure retention of compliance review documentation
•Collaborate internally and externally, including with Claims, Underwriting and other departments to deliver excellent customer service to our agents and farmers
•Comply with company policies and procedures, laws, rules and regulations through execution of compliance quality reviews
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Experience/Education

• High School Diploma/GED

• 5 years relevant experience

Preferred Qualifications

• Utilize effective research and investigative techniques to make independent audit determinations
•Use internal and external resources to gather, analyze, and reorganize information and use logic to address work-related issues and problems
•Conduct field visits to inspect policyholder's crops and conduct appraisals in accordance with required procedures
•Obtain and verify documentation from farmers and crop insurance agents on behalf of company
•Discuss discrepancies when working through compliance process, with customer service as the priority
•Identify problems and review related information to develop and implement solutions
•Communicate information in a clear, well-organized, and professional manner
•Use relevant information and individual judgment to comply with organizational and legal regulations
•Utilize effective interpersonal, verbal and written communication
•Establish a high degree of trust and credibility with others
•Provide personalized and quality service to meet the expectations of internal and external customers
•Create and maintain current, accurate and readily accessible data in various formats
•Understand customer needs and goals actively look for ways to meet them
•Understand the principles underlying the relationship among facts and apply this understanding when solving problems
•Multi-task and handle competing priorities
•Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow
•Exercise independent and ethically sound judgment

Preferred Education

• Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience

• Experience with crop claims adjusting or compliance

Preferred Knowledge

• Advanced knowledge of Federal Crop Insurance Program and documents; working knowledge of general crop insurance policies and procedures
•Understanding of general compliance and quality control functions and principles
•General computer knowledge including MS Office Suite, EASYWriter Pro and EASYjuster Pro

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways togive back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.