Client Support Analyst

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

The Client Support Analyst contributes to the success of the team through flawless and timely execution of website content updates and the delivery of excellent client service.
This opportunity is ideal for an individual who enjoys working collaboratively within a team environment and is passionate about delivering exceptional client experiences.

What you'll do

• Work within the Q4 Studio Content Management System to assist publicly traded clients in maintaining up-to-date websites compliant with regulatory standards.
• Conduct frequent quality review checks when performing site updates to ensure accuracy and quality of work.
• Ensure timely delivery of client updates.
• Communicate with clients frequently and professionally to keep them informed on the status of their requests.
• Facilitate high-impact content updates, including the addition or replacement of:
• • Webcasting information
  • Presentations
  • Disclosure documents, including press releases and financial reports
  • ESG materials

Required Skills

• Ability to work collaboratively within a team environment.
• Passion for delivering exceptional client experiences.
• Capability to manage multiple simultaneous tasks with competing priorities.
• Strong organizational and detail-oriented approach.
• Excellent communication skills, both written and verbal, in English.
• Independent troubleshooting capabilities.
• Drive to expand knowledge and solve problems.
• Strong prioritization, escalation, and appropriate sense of urgency.
• Ability to work both independently and within a team.

Qualifications

• 2-3 years of customer service experience.
• Experience working in content management systems.
• Experience with ticketing systems.
• Demonstrated knowledge of HTML and CSS.
• Basic knowledge of Javascript/jQuery.
• Working knowledge of PC and Mac-based environments.
• Financial experience is considered a bonus.

Working Conditions: This position may require non-business hours activities such as critical client events, escalations, and holiday coverage, including after-hours, weekend, and holiday support as needed for earnings and/or emergencies.

Vacancy Status: This job posting is for an existing vacancy currently open at Q4.

Artificial Intelligence (AI) Disclosure: In our commitment to an efficient and objective hiring process, Q4 utilizes machine-based systems (AI) to assist in the initial sourcing of applicants. All final hiring and selection decisions are reviewed and conducted by our human recruitment team.