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PushPressPU

Customer Experience Leader

PushPress offers a comprehensive gym management software designed to streamline operations and enhance member engagement, empowering gym owners to focus on growth and community building.

PushPress

Employee count: 51-200

United States only

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PushPress is building the Intelligent Industry Ledger for boutique fitness. We're looking for a Customer Experience Leader to design and lead a world-class CX organization that fuels activation, retention, and long-term growth by helping every customer unlock the full value of the PushPress platform.

Requirements

  • 8+ years of professional experience in Customer Experience, Onboarding, or Support leadership roles within SaaS, ideally vertical SaaS or SMB-focused
  • Excellent communicator, people leader, and system thinker who balances empathy with execution
  • Proven ability to lead organizational transformation through scale - evolving team structures, systems, and culture while keeping the customer at the center

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (Company Sponsored 401k with Match)
  • Life Insurance
  • Flexible Paid Time Off (and Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home Stipend
  • Equity Incentive Plan
  • Company Issued Laptop

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About PushPress

Learn more about PushPress and their company culture.

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PushPress is a complete gym management platform designed to unlock the power of your fitness business. Our mission is to make gym management the easiest part of starting a fitness business. The platform allows gym owners to automate and streamline their operations effectively. We understand the challenges that come with managing a gym, from client onboarding to scheduling classes, and that's why we built a solution that every fitness professional can trust.

Founded by a team of fitness enthusiasts, including founder Dan Uyemura, PushPress was born out of the necessity to create a user-friendly software that caters specifically to the needs of gym owners. Over the years, we have grown to serve thousands of boutique fitness studios, offering comprehensive solutions that include automated billing, member engagement tools, and insightful analytics. Our focus on building a strong community encourages gym owners to share best practices and success stories while continually evolving our platform based on user feedback.

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PushPress

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PushPress hiring Customer Experience Leader • Remote (Work from Home) | Himalayas