PushPress is building the Intelligent Industry Ledger for boutique fitness. We're looking for a Customer Experience Leader to design and lead a world-class CX organization that fuels activation, retention, and long-term growth by helping every customer unlock the full value of the PushPress platform.
Requirements
- 8+ years of professional experience in Customer Experience, Onboarding, or Support leadership roles within SaaS, ideally vertical SaaS or SMB-focused
- Excellent communicator, people leader, and system thinker who balances empathy with execution
- Proven ability to lead organizational transformation through scale - evolving team structures, systems, and culture while keeping the customer at the center
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (Company Sponsored 401k with Match)
- Life Insurance
- Flexible Paid Time Off (and Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home Stipend
- Equity Incentive Plan
- Company Issued Laptop
