Customer Support with Japanese CET/JST time

What will you be working on?

• Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy
• Crafting detailed, well-structured responses to ensure clear and effective communication
• Processing requests according to established guidelines and procedures
• Identifying and reporting issues or errors to the Team Leader or relevant department
• Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting
• Transcribing Japanese names into Latin characters accurately
• Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution

What we expect from you:

• Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
• Strong ability to analyze and resolve issues while maintaining high service standards
• Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
• Bachelor’s degree from a Japanese university (preferred)
• High technical aptitude and ability to quickly adapt to new software and financial applications
• Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
• Strong sense of responsibility, reliability, and teamwork
• Self-motivated with a proactive approach to problem-solving
• Ability to work in CET or JST time zone
• Willingness to continuously learn and develop expertise in financial applications and trading platforms

Interested? We’d love to hear from you!