Support Engineer (day shifts)

Apify is looking for a Support Engineer to handle customer inquiries during typical working hours. The role involves solving business and technical issues via chat and email, while mastering the web scraping platform. The team processes customer questions and internal notifications, and provides written support via chat or email.

Requirements

• 1-2 years of support experience, ideally in a software-as-a-service company
• Knowledge of programming principles and HTML/CSS/JavaScript is an advantage
• Ability to explain complex information to customers clearly and concisely
• Professional verbal and written communication skills in English
• Strong customer orientation

Benefits

• Space, support, and autonomy for personal growth, with a direct impact on our success
• Full-time position in Prague (Lucerna Palace), Brno (Titanium) or fully remote
• Stock options and profit sharing
• Free Multisport card
• We welcome pets, kids, and bikes at the office
• Epic team buildings and offsites with biking, canoeing, and other adventures
• Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
• Generous hardware budget
• Free dinners every day when working from the office
• Unlimited supply of coffee and snacks
• Free entry to the wonderful Prague and Brno Zoo
• Ping-pong, chess, PS5, lightsabers