Disability Claims Examiner - LTD

The Long-Term Disability (LTD) Disability Claims Examiner is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims. The role requires exceptional customer service skills, strong written and oral communication skills, and ability to work within a fast-paced environment with tight deadlines.

Requirements

• 2 years minimum of prior Long Term Disability Claim Management or highly relevant experience
• Exceptional customer service skills
• Proven skills in positive and effective interaction with challenging customers
• Strong written and oral communication skills
• Excellent organizational and time management skills with ability to multitask and prioritize deadlines
• Ability to manage multiple and changing priorities
• Detail oriented; able to analyze and research contract information
• Demonstrated ability to operate with a sense of urgency
• Experience in effectively meeting/exceeding individual professional expectations and team goals
• Demonstrated analytical and math skills
• Ability to exercise critical thinking skills, risk management skills and sound judgment
• Ability to adapt, problem solve quickly and communicate effective solutions
• High level of flexibility to adapt to the changing needs of the organization
• Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment
• Continuous improvement mindset
• A commitment to support a work environment that fosters Diversity and Inclusion
• Strong computer literacy and skills with the ability to work within multiple systems; proficiency with PC based programs such as Excel and Word

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs
• Work/Life Resources
• Education Benefit
• Employee Stock Purchase Plan
• Discretionary annual incentive program