United States onlyThis position is remote and can sit in the footprint of Providence in the states of AK, WA, OR, CA, TX and MT.
Senior Service Engineers work in partnership with developers, testers, and program managers (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Essential Functions:
- Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities.
- Good knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server, Network technologies, Active Directory, and Cloud technologies and services.
- Excellent verbal and written communications skills with the ability to create technical presentations/documents. Basic project management.
- Advises on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.
- Advises on and incorporates the team’s standards and best practices into all designs to create high-performance, manageable services.
- Contributes to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs.
- Performs advanced troubleshooting and engineers solutions for complex service issues to restore service with minimal disruption to the caregiver and business. Extrapolates from past experiences and delivers innovations.
- Maximizes the effectiveness of financial resources.
- Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality.
- Triages problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team.
- Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored.
- Defines and collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.
- Analyzes and tracks operational cost data and reports trends, budget, risk, and variance against the projected cost model to the business.
- Identifies cost saving opportunities for consideration by the service team.
Required qualifications:
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience.
- 5 years of related experience; more preferred.
- Experience in automation, specifically related to deployment, recovery, or other manual processes.
- Experience with n-tier solutions.
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
- Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
- Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.
Preferred qualifications:
- Experience in a Healthcare environment
- Azure certification
Salary By Location:
NorCal (Napa, Sonoma)
Min: $63.04 , Max: $107.34
So Cal, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez) WA (Puget Sound)
Min: $56.19 , Max: $95.67
Alaska (Anchorage) Oregon (Portland)
Min: $53.90, Max: $91.78
Oregon (Hood River, Medford, Seaside)
Min: $50.25 , Max: $85.56
Eastern Washington (Richland, Spokane, Walla Walla)
Min: $47.96 , Max: $81.67
Montana
Min: $43.40 , Max: $73.89
Texas
Min: $41.11 , Max: $70.00
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
