Cloud Engineer (L2)

About Protera

Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to the cloud—think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients.

But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team.

At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event.

If you’re looking for a place where tech and fun collide, come join us and see what makes Protera a great place to work.

Shift Timing - Rotational shifts

Work mode - Remote

What You'll do

Cloud Engineer (AWS & Azure) is responsible for designing, deploying, and maintaining highly available and secure cloud infrastructures across Amazon Web Services (AWS) and Microsoft Azure environments. The role involves automating cloud operations and supporting hybrid and multi-cloud deployments for enterprise and Managed Service Provider (MSP) clients.

This position requires strong troubleshooting abilities across compute, storage, and network layers and close collaboration with internal and client technical teams to ensure seamless cloud performance and reliability.

Key Responsibilities

Cloud Infrastructure Design & Management

• Deploy, configure, and manage infrastructure on AWS and Azure, including EC2, VPC, IAM, S3, RDS, CloudWatch, Virtual Machines, Virtual Networks, Azure Active Directory, Blob Storage, Azure SQL, and Azure Monitor.
• Support hybrid and multi-cloud environments across AWS and Azure.

System Administration & Monitoring

• Administer and troubleshoot Linux and Windows servers in AWS and Azure environments.
• Configure and optimize monitoring solutions (CloudWatch, Azure Monitor, Grafana, Prometheus, etc.) to track health and performance.
• Ensure robust backup, patching, and disaster recovery mechanisms across infrastructure components (AWS Backup, Azure Backup, Site Recovery).

Security & Compliance

• Implement IAM, role-based access control (RBAC), and encryption policies in AWS and Azure.
• Maintain compliance with organizational security and governance frameworks.
• Conduct regular system audits and remediation to ensure best practice configurations across all platforms.

Incident & Problem Management

• Act as a technical escalation point for complex infrastructure incidents.
• Perform root cause analysis and implement preventive measures through automation or configuration improvements.
• Document incident responses and infrastructure changes with precision and clarity.

Collaboration & Client Support

• Work with client teams to assess infrastructure needs and propose optimized cloud and multi-cloud solutions.
• Participate in capacity planning, cost management, and cloud governance initiatives across AWS and Azure.
• Document infrastructure, architecture, processes, and operational procedures.

Requirements

What You Bring

Experience:

5+ years of hands-on experience in cloud engineering or infrastructure operations within an MSP or enterprise environment.

Technical Expertise:

• Strong knowledge of AWS services (EC2, S3, IAM, RDS, CloudFormation, CloudWatch).
• Strong knowledge of Azure services (Virtual Machines, Azure AD, VNet, Blob Storage, Azure SQL, Azure Monitor).
• Experience with infrastructure monitoring, patching, and backup automation tools.
• Knowledge of networking fundamentals (DNS, VPN, Load Balancing, Firewalls).

Certifications (Preferred):

• AWS Certified Solutions Architect – Associate or Professional
• Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate
• ITIL Foundation or equivalent MSP operational framework

Don’t meet every requirement? Apply anyway—we value curiosity and potential.

Why Join Protera?

• Work with global enterprise clients
• Learn fast with mentorship, certifications, and career growth
• Make a real impact in a company where ideas are welcome
• Flexible work setup (remote/hybrid)
• People-first culture with a global mindset

Ready to Make the Move?

We’d love to meet you.

Click “Apply Now” and tell us why you’re the one.

Not sure yet? Check us out at www.protera.com or connect with our team on LinkedIn.

Protera is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

• Work from Home set-up 

• Comprehensive medical benefits 

•  Gratuity, PF, EPS and Bonus, NPS 

•  Shift Allowances 

• On-call Allowance 

• Health and wellness Allowances 

• Learning and Development Allowances 

• No question asked certification policy. 

• Certification Bounty Bonus