United States onlyProkeep is an Order Engine on a mission to empower distributors to win by turning every customer interaction into an order opportunity. As a Technical Account Manager, you will drive customer engagement and adoption of our software, working closely with customers to onboard and adopt our product to meet their business goals of efficiency, accountability, and growth.
Requirements
- 5+ years in technical account management, solutions engineering, or consultative technical support within SaaS
- Hands-on experience with ERP and/or CRM integrations
- Experience deploying and configuring SSO (SAML, OAuth, etc.)
- Proficiency with API testing tools (Postman or similar)
- Working knowledge of SQL or other data query tools
- Strong problem-solver who can diagnose issues quickly and coordinate resources to resolve them
- Clear communicator who can translate technical concepts for non-technical audiences
- Organized and process-driven, with the ability to manage multiple priorities and projects
- Comfortable with ambiguity and able to make sound decisions with incomplete information
- Collaborative team player who also thrives as a self-directed individual contributor
- Proactive in identifying patterns and recommending improvements
Benefits
- Competitive Compensation
- Equity Package
- Comprehensive Benefits
- Flexible PTO
- Continuous Growth
