Client HR Operations Analyst

Roles and Responsibilities:

• Maintain PTO plan set up and trouble shooting in HRIS System
• Execute bulk employee data imports into HRIS
• Maintain system configurations for new client set ups
• Handle complex system uploads for new and existing clients
• Provide demonstrations on HRIS platforms for new operations team members
• Understand and utilize reporting tools
• Act as escalation point for system configuration issues relating to:
  • PTO
  • Employee portal
  • Onboarding
• Act as escalation point for user end system items relation to:
  • Employee onboarding completion
  • Employee portal access
• Be first among group to receive training on department wide tasks to become resource moving forward.
• Maintain Unemployment Claims delegation process
• Updates processes as necessary for knowledge base maintenance
• Support growth and use of CRM through contributing to changes and enhancements
• Provide support for special projects as needed
• When not working on above tasks, continue to:
  • Support the administration of Leaves of Absence paperwork
  • CRM Case Management
  • Maintain Employee File audits
  • Maintain LMS platform administration
  • Review & process employee file changes
  • Set up & processing of E-Verify
  • Maintain process for employee termination notes & separation forms
  • Follows and suggest updates to processes as necessary

• Bachelor’s degree preferred
• Minimum of 2 years’ experience in a related capacity
• Strong Microsoft Office skills specifically in excel
• Experience training others
• Experience with process improvement
• Experience with HRIS Systems preferred
• Strong Organizational Skills
• Strong analytical, research, and problem-solving skills
• Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality
• Effective communication skills, both verbal and written