Canada onlyHow we work: Practice Better operates remote-first, hybrid optional. We ensure each member of our team is equipped with the necessary tools to perform effectively within the comfort of their own space. However flexibility is important! So if you need to stretch your legs or whiteboard with your team, you can use our beautiful, private downtown Toronto office.
About The Position:
Job Title: Senior UX Researcher Location: Candidate must be located in Canada or the USA. Our office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible.Reports to: Head of Product Content
Position Overview:As Senior UX Researcher, you’ll be involved in all stages of the product design lifecycle — from identifying core user needs during the discovery phase to measuring impact on the user after a product is launched. You should be adept at different methods of quantitative and qualitative research, and highly skilled at synthesizing and articulating what you learn into actionable, opinionated insights and next steps.
We’re counting on you to:
- Drive and refine our research processes, implementing new ways to provide clear and actionable user insights to guide strategic decisions
- Work closely with product designers, product managers, engineers, and product content to ensure that user needs are deeply understood by everyone on the team
- Elevate the role of user research at Practice Better and mentor others on how to approach research on their projects and how to conduct high-quality research on their own
- Influence and shape product strategy with data, insights, and opinions
- Gain deep subject matter expertise on a rewarding and evolving product space, including shaping how healthcare practitioners use AI in their work
- Develop and execute mixed-method research to support product strategy and company goals
- Understand our users and potential users by identifying their motivations, needs, expectations, and goals
- Uncover areas of opportunity and identify actionable ways to improve the user experience
- Work closely with stakeholders to clearly define research problems, distilling technically complex requirements into actionable research plans
- Formulate specific, answerable, and practical questions, with the underlying desire to understand the “why" and “how”
- Apply a variety of UX research methods including surveys, competitive analysis, user interviews, card sorting, live A/B testing, and more
- Run our established beta testing process, from end to end
- Translate research findings into actionable insights for diverse audiences, including product designers, product managers, engineers, and C-level executives
Requirements:
- 5+ years of experience in a UX research role
- Strong understanding of quantitative and qualitative research methods
- Excellent communication skills, with the ability to clearly articulate research findings and recommendations to a variety of audiences
- Experience with user research tools such as Qualtrics, UserTesting, or similar
- A thirst for solving hard problems and driving impactful results
Our Perks and Benefits:
- Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
- Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
- Choose your device: Are you team windows or apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
- Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
- Health & Wellness Allowance: $750/year to support your health & wellness related goals and hobbies.
- Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc.
- Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery.
- Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.
Practice Better is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.
Practice Better is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
