Customer Success Specialist

About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

What You’ll Do

We are looking for a smart, punctual & attentive to details person who is willing to take on data entry processes and has an interest in software applications used by business jet operators in the US, Europe, the Middle East, Asia, and Latin America.

You will be working 8am to 5pm Eastern Standard Time.

You will work closely with customers, sales and product managers to:

• Provide support services for customers: data entry & data verification; setting up, monitoring and fixing data loading scripts; creating mappings and configurations for data imports
• Transform large Excel spreadsheets into an appropriate format
• Perform administration of existing accounts and configure the port
• Contact customers for correcting mistakes, verifying data, sending missed information, delivering results of data imports
• Cooperate with product management team and report bugs

Requirements

• 2+ years of experience as a financial analyst, auditor or accounting specialist is a must
• Intermediate English level or higher
• Strong proficiency in Excel and/or Google Sheets
• Degree in Science
• Neat, capable of working with a large volume of numbers
• Punctual and self-motivated
• Positive minded

What We Offer

• Young, but well-established product company with a product-market fit, fast-growing customer base, a modern and well-maintained code base, and no red tape or bureaucracy; we value everyone’s ideas and contributions
• Initial training within the existing customer success team
• Competitive compensation
• Small, friendly, experienced and highly professional team with a track record of building successful software businesses