Cloud System Engineer - Fully Remote (Serbia) - Night Shift

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsu, and backed by Credit Suisse Asset Management's NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

You will:

• Provide support across our UK and US clients
• Manage support tickets within SLAs, escalating internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure for our hedge fund and financial clients
• Strive to improve day-to-day operations to reduce support to zero
• Operate client environments as well as our infrastructure
• Develop and implement automation tools

Requirements

You have:

• Experience monitoring and supporting complex environments, in client-facing roles and by following SLAs
• Experience working in a 1st and 2nd line role supporting cloud and on-prem environments, Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications
• Experience with Microsoft 365: SharePoint, Teams admin, Exchange, Defender 365
• Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
• Basic support of switches, routers, WAN, firewalls and proxies
• Experience working with support ticketing systems, documenting issues and resolutions
• A customer focus, with excellent customer service and communications skills

Great if you also have:

• Automation and scripting experience
• Public cloud certification
• A computer or IT-related degree

Benefits

You will:

• Be able to work fully remotely
• Have a private healthcare insurance package
• Have a permanent employment contract
• Have access to training and coaching to support your growing ambition (A Cloud Guru and Pluralsight)
• Have your professional certifications paid for by the company (Microsoft/Azure certifications)
• Get the opportunity to receive a yearly performance bonus
• Have 24/7 access to a comfortable office in the center of Belgrade, with office refreshments, snacks, fruits and Friday happy-hour
• Work with technology leaders such as Microsoft, AWS, Fortinet, etc.
• Collaborate with talented, enthusiastic, global teams