United States onlyFor this role, you must be located in the West Coast - Mid West of the United States. You will be working with our customers and prospects in the MST, CST and PST zones. You will be required to travel up to 50% for this position.
Salary range for this role is $110,000-$145,000 basic salary +attractive commission/OTE
PolyAI provides the customer-led conversational platform for enterprises that carries on natural conversations with customers to solve their problems. Our voice assistants understand customers, and provide amazing on brand customer experiences. Our customers include some of the leading names in logistics, banking, hospitality, insurance, retail, and telecommunications.
Our clients care deeply about their customer experiences and leverage PolyAI to improve their customer experiences by eliminating hold times, answering questions and providing information 24x7. Employee experience is improved by removing repetitive tasks from the workload and providing space for live staff to engage more meaningfully with clients, improving employee satisfaction, retention and promoting operational efficiency.
Requirements
What you’ll be doing:
- Working as part of a Solutions Consulting team supporting direct and indirect sales to new and existing customers and partners.
- Leading discovery, technical reviews and workshops to understand customer environments, technical and business goals and objectives.
- Crafting and presenting business and technical outputs to prospects and clients.
- Collaborating with Product Management, Engineering and Research to provide insights from the field and collaborate on cutting edge solutions.
- Contribute to Technical responses to RFP’s / RFI’s / Proposal / Security Questionnaire
What you'll come with:
- At least 2 years experience in a customer facing solutions consulting, sales engineering, or solution architect role.
- Knowledge of contact center solutions such as Genesys,Nice, Five9, Cisco, Avaya, Amazon Connect, etc.
- Strong understanding of CX best practices, trends and expectations for brand conscious enterprises.
- Knowledge of integration methodologies and technologies such as REST APIs, SOAP A firm understanding of telephony, PSTN, SIP & RTP.
- High level understanding of privacy, compliance and security requirements such as SOC2, ISO27001, GDPR/CPPA, HIPAA
- Experience developing proposals and building ROI models.
- Ability to lead conversations around Customer Experience with business and technical stakeholders.
Benefits
💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 20 days vacation + 10 public holidays + paid sick leave
📚 Annual learning and development allowance
🏡 One-off WFH allowance when you join
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
Equal Opportunity Statement:
PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status
Serbia only