United States onlyWho we are:
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.
We are looking for this employee to be based in the West Coast, United States.
Salary: $120,000-150,000 on target earnings per year
The Role
This role is suited to those who want to be accountable and influential. It is the Product Solutions Manager’s job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones.
What you'll do:
- Being accountable for the delivery of transformative virtual assistants, their success at solving problems for our customers, and their conversion into long-term commercial commitments
- Be the primary point of contact from a delivery perspective, managing both the communication from the client, and to engineering
- Being the voice of the client, understanding their needs, sensitivities and values and rallying the rest of the PolyAI team around such needs
- Communicating successes to our customers by turning data analysis into compelling storytelling
- Empowering and pushing our dialogue designers, solutions architects and engineers to achieve the best possible voice experience that’s always tied to a strong business case
- Collaborating with the pre-sales and sales teams to determine the best solution for a business need
Requirements
What you'll come with:
- Excellent communication skills, with strong storytelling and narrative abilities
- Ability to successfully deliver software projects in agile environments
- A painstaking attention to detail — we show our clients the very best we have to offer, and no less
- The ability to push back to stakeholders, including decision makers
- Strong customer obsession and focus on delivering value
- An appetite to continuously improve processes and ways of working
We'd love it if you also have:
- Experience with automation, especially processes involving AI
- Knowledge of project management principles, and a product manager’s eye for prioritization
- Experience working as a delivery manager or in another client-facing capacity in a software company
- Experience with call centers / customer service, especially in the hospitality / banking / telecom / insurance industries
- An interest in consumer tech, design, and user behavior and interaction
Benefits
💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 20 days vacation + 10 public holidays + paid sick leave
📚 Annual learning and development allowance
🏡 One-off WFH allowance when you join
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
Equal Opportunity Statement:
PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
