Director of Business Operations, Marketplace Analytics

Director of Business Operations, Marketplace Analytics

PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradespeople in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.

The Director of Business Operations will own the measurement, analysis, and insight generation used to evaluate the health of a two-sided marketplace. This role is responsible for defining how marketplace performance is measured across geographic markets and segments, identifying where the marketplace is performing well versus underperforming, and translating data into clear insights and strategic recommendations. The role partners closely with Product, Data, Sales, Marketing, Customer Success, and Finance to ensure leadership and operating teams have the analytics needed to make informed decisions about marketplace strategy and investments.

What You’ll Do:

• Define and own the core metrics used to measure marketplace health across supply activity, demand engagement, liquidity, match quality, retention, and monetization.
• Develop and maintain standardized scorecards and reporting that provide consistent visibility into marketplace performance across markets and segments.
• Analyze marketplace performance by geography, segment, and cohort to identify trends, gaps, and opportunities.
• Diagnose supply and demand imbalances and highlight the underlying drivers affecting marketplace engagement and liquidity.
• Translate marketplace data into clear insights and strategic recommendations that inform business priorities and investment decisions.
• Support recurring marketplace performance reviews by providing analysis, insights, and data-driven perspectives.
• Partner with Product, Sales, Marketing, Customer Success, Data, and Finance to ensure marketplace insights inform cross-functional initiatives and strategic planning.
• Evaluate the impact of marketplace initiatives and experiments, helping teams understand what is working and where adjustments are needed.

What You’ll Need to Be Successful:

• 8–12+ years of experience in business operations, strategy, analytics, consulting, or a related role in a technology, SaaS, marketplace, or data-driven business.
• Experience analyzing complex datasets and translating findings into clear insights and recommendations for senior leadership.
• Strong understanding of marketplace dynamics, including supply and demand balance, liquidity, engagement, and retention metrics.
• Demonstrated ability to build measurement frameworks, dashboards, and performance scorecards that support business decision-making.
• Experience working cross-functionally with product, sales, marketing, and customer-facing teams.
• Strong analytical and problem-solving skills, with proficiency in tools such as SQL, BI platforms (e.g., Tableau, Looker, Power BI), or similar analytics tools.
• Excellent communication skills with the ability to clearly present complex analysis to both technical and non-technical stakeholders.
• Bachelor’s degree in business, economics, analytics, engineering, or a related field; MBA or advanced degree is a plus.
• Experience in construction technology, commercial construction, or vertical SaaS.
• Familiarity with General Contractor workflows, preconstruction, bidding, and subcontractor sourcing.
• Experience analyzing geographically segmented markets (CBSAs, MSAs, territories).
• Advanced proficiency with BI tools and SQL.

Measures of Success:

• Leadership has a clear, shared understanding of which CBSAs are healthy, marginal, or at risk—and why.
• Sales and Sales Operations focus efforts on markets where the GC marketplace is most likely to succeed.
• Targeted actions improve underperforming CBSAs and increase overall GC engagement and retention.
• Marketplace insights directly influence product roadmap, go-to-market strategy, and investment decisions.

What's in it for you:

The opportunity to join PlanHub, named to the 2025 Inc. 5000 list of America’s fastest-growing private companies, marking our fifth consecutive year on the list—a testament to sustained growth and momentum. You can make an immediate impact as PlanHub moves to dominate the industry!

PlanHub offers:

• An awesome culture where you will be empowered, make an impact, and learn a ton
• Remote friendly
• Open time-off policy
• 401(k) plan with a company match

This position will be a remote position within the United States. Applicants must be authorized to work for any employer within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

PlanHub is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.