Plaid logo

Developer Support Engineer


Job description

Plaid’s products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly and compassionately; keeping their applications running and their end-users happy.

Developer Support Engineers help application developers implement and find success using Plaid products. Most of our time is spent working on customer questions submitted through our ticketing system. We help users overcome technical challenges, investigate errors, and work with our Growth and Engineering teams to reach resolutions. People who do well in this role tend to be empathetic, technically-minded, and enjoy troubleshooting. When we're not working on tickets, you'll find us writing documentation, improving our processes, and collaborating cross-functionally to accomplish our Support goals.

What You'll Do:

  • Help developers use our products: To best help our customers you will learn about Plaid integrations, navigating the Plaid Dashboard, client libraries, implementing Link, webhook functionality, and how to handle error codes.
  • Investigate bugs: You'll investigate root cause, scope, and severity of various issues.
  • Make it better: We are committed to continuous improvement and leaving things better than we found them. It is not perfection we seek, but valuable, pragmatic improvements to our products, our company, and our craft.

What Excites Us:

  • Experience reading and writing code
  • Familiarity with modern web services and APIs
  • Affinity for SDKs
  • Excellent grammar and a friendly communication style
  • The ability to work with a high degree of autonomy
  • Caring deeply about the success of developers building on Plaid
  • Helping define the future of Fintech!

Apply now

Apply Apply

Please let Plaid know you found this job on Himalayas. This will help us grow!

About this role

Apply before

April 27th, 2021

Job posted on

January 9th, 2021

Job type

Full Time

Hiring timezone

Primary industry
Company size


Founded in


Social media
Visit Visit

About the company

Plaid is used by thousands of digital financial apps and services like Betterment, Expensify, Microsoft and Venmo, and by many of the largest banks to make it easy for consumers to connect their financ...
View company profile View company profile

We'll keep you updated when the best new remote jobs pop up.


We care about the protection of your data. Read our Privacy Policy.

Featured remote companies

View all companies View all companies
  • Zest logo

    Zest's engagement solution is transforming the employee experience by driving a high-performance workplace focused around teamwork.



  • Blossom logo

    Your product team, on one page. Blossom helps hundreds of organizations to manage software projects as efficiently as possible.



  • Bookwhen logo

    Our mission: Helping people do what they love. We're passionate about helping small businesses succeed - through great value booking software and a team focused on success, not just support. Ove



  • Podium logo

    Podium is a suite of messaging tools for local business.



  • Elevate logo

    Elevate Labs is on a mission to improve people's minds.



  • Cloudability logo

    Cloudability lets you see all your cloud spending in one place.