United States onlyAbout Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As a CX Business Analyst at Ping Identity, you will play a critical role in bridging the gap between business needs and technical solutions within the Customer Success and Renewals teams. Your core function is to understand business problems, identify opportunities for improvement, and define requirements that guide projects toward achieving strategic goals.
Key Responsibilities:
- Understanding business needs: Engaging with internal departments and external stakeholders to understand business goals, objectives, and pain points.
- Develop Business Rational Cases and proposals for the business cases.
- Requirements gathering and analysis: Eliciting, documenting, and analyzing functional and technical requirements for projects and systems.
- Process analysis and design: Analyzing current business and customer processes to identify inefficiencies and design improved workflows.
- Solution development and implementation: Contributing to the development and implementation of solutions, which may involve new software, systems, or process changes.
- Create enablement content, material and perform training on process changes and updates.
- Data analysis and reporting: Analyzing data to uncover trends and insights, and creating reports and visualizations to present findings to internal and external stakeholders.
- Communication and stakeholder management: Effectively communicating with diverse stakeholders, including technical teams, management, and end-users, to ensure alignment and manage expectations.
- Testing and quality assurance support: Supporting testing activities and ensuring solutions meet business and customer needs.
- Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention.
Required skills
- 5+ years of experience working in Business Analyst role
- Analytical skills: Ability to analyze complex information, identify problems, and develop solutions.
- Communication skills: Excellent verbal and written communication to effectively interact with various stakeholders.
- Presentation Skills - ability to put together high quality and branded presentations for internal and external viewing
- Problem-solving skills: Ability to address challenges and find practical solutions.
- Technical aptitude: Familiarity with IT systems, software applications, and data analysis tools (e.g., Excel, SQL, Tableau, Power BI, Salesforce, Gainsight).
- Business acumen: Understanding of business principles, operations, and industry trends.
- Teamwork and interpersonal skills: Ability to collaborate effectively with colleagues and stakeholders.
- Organizational skills: Strong organization and time management to handle multiple projects and tasks.
- Adaptability and flexibility: Ability to adjust to changing business needs and project requirements.
Salary Range: $85,000 - $101,792
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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