Software Test Engineer II - Platform Capture

Software Test Engineer II - Platform Capture

Remote US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do

In this role, you will work closely with software engineers, QA engineers, and product to identify test requirements, develop test plans, design test cases, and execute tests. You will leverage your technical expertise and knowledge of industry best practices to ensure the delivery of high-quality software products and drive Quality within the team. Additionally, you will have the opportunity to contribute to the automation infrastructure, improve testing processes, and explore innovative testing approaches.

Who you are

• You are passionate about technology and are constantly researching new/emerging solutions
• You troubleshoot a problem and then enjoy teaching the team/company about your findings
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set:

Must Haves:

• Linux administration experience (Redhat, CentOs, Ubuntu or Rocky)
• Proficiency in Python for test automation and shell scripting required
• Functional knowledge of reading and debugging network traffic (IP, TCP and UDP)
• In-depth knowledge of REST API testing techniques and tools (e.g. Postman, curl)
• Experience with AWS services and cloud-based environments for testing and deployment such as EC2, VPC, S3 and IAM.
• Previous experience in testing and deploying enterprise applications.
• Knowledge of some or all of our toolset: Jenkins, Git, Github Actions, and Jira
• Familiarity with databases and SQL

Nice to Have:

• Familiarity with telephony systems and protocols, such as SBC and Contact Center systems, as well as VoIP protocols like SIP and RTP.
• Proficiency in Golang or other object oriented programming language experience for test automation and scripting purposes
• Experience with UI testing frameworks and tools for web-based applications (e.g. Selenium)
• Experience creating and executing service tests to verify the behavior and integration of various software components.
• Familiarity with GitHub actions for continuous integration and continuous deployment (CI/CD) pipelines.
• Understanding of Docker and Kubernetes for container orchestration and management.
• Exposure to Google Cloud Platform (GCP) for testing and deployment purposes.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

Within 30 days you’ll

• Be done with all onboarding sessions related to the company, product and platform.
• You would have your development and test setup ready and would have got all accesses and credentials acquired to begin work.
• You would have an on boarding buddy to help you with all above tasks and you would have already got a chance to work on a small test plan and added a system test validating a story or a bug.
• You would have started knowing your team members and started collaborating with them for your task.

Within 60 days you’ll

• You would develop a better comfort with the product and platform and start participating in implementing improvements to the test framework.
• You would potentially review test plans and work on additional system/service tests and validation tickets.

Within 90 days you’ll

• You will have knowledge about different aspects of our test frameworks and would be comfortable answering questions asked by external teams.
• Drive QA initiatives and fill testing gaps with test-automation

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.