Senior Salesforce Administrator (Revenue Operations)

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do

• Design, optimize, and manage our Salesforce environment & supporting tech Stack ( Salesforce, Pardot, Salesloft, Clari, Demandbase, Zoominfo, 100 Handshakes, Linkedin Sales Navigator, Chili Piper or similar tools)
• Own complex system configurations, data management, and security settings – building our CRM to be a reliable source of truth for GTM data.
• Responsible for building, maintaining and executing on a roadmap for the evolution of our CRM and tech stack, based on cross-functional and executive input as well as your own assessment of our system needs.
• Participate in the evaluation, scope and implementation of new systems and integrations.
• Implement automation for complex business processes.
• Serve as primary configurator, handling all roadmap items regarding declarative automation, lightning components, APEX implementation, etc.
• Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals.
• Partner with cross-functional teams (e.g. finance) to identify areas for process improvement and lead projects to implement solutions.
• Develop and implement best practices for using Salesforce to support our business processes and ensure data integrity.
• Stay current with Salesforce releases and new features, evaluate their impact on our business, and make recommendations for adoption.
• Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams

Who you are

• You are highly motivated and thrive in an autonomous environment with initiative and independence
• You are collaborative and possess a team and growth oriented mindset
• You are a builder of effective relationships cross functionally at all levels of the organization through listening, engaging, communicating, influencing, collaboration, and exceptional follow through
• You are highly detailed and organized and consider this your modus operandi
• You are a problem solver, you believe there are solutions to challenges and you seek them out
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set:

• 5-7 years of total professional experience in systems administration or equivalent experience required
• Salesforce Administrator certification required; Salesforce Advanced Administrator certification preferred.
• 2+ years of experience with Salesforce Lightning. Specifically the following:
• Experience with Lightning Component Configuration and Page Layout Design: Proficient in configuring Lightning components and designing page layouts for optimal user experience.
• Automation with Salesforce Flow and Process Builder: Extensive experience automating complex business processes using Flow and Process Builder.
• Org-Wide Sharing Settings and Permission Management: Expertise in managing sharing settings and permissions for data security and compliance.
• Data Management: Import/Export/Cleansing: Skilled in data import/export and cleansing for data integrity maintenance.
• Report and Dashboard Creation: Proven ability to create insightful reports and dashboards for decision-making.
• Salesforce Analytics Configuration: Advanced knowledge of configuring Salesforce Analytics for data visualization.
• User Training and Adoption: Strong track record in providing comprehensive user training to drive Salesforce adoption.
• 2+ years of experience with Pardot or a similar Marketing automation tool with a passion for marketing automation best practices
• Experience with other tools in our tech stack such as Salesloft, Clari, Demandbase, Zoominfo, 100 Handshakes, Linkedin Sales Navigator, Chili Piper or similar tools

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

As Pindrop continues to scale the revenue operations team will also have to scale to keep up with the demands of the growing sales team. This growth will open up multiple opportunities including taking on additional responsibilities, learning newer technologies, potentially managing other resources or even taking the operational expertise to drive excellence in a different group.

Within 30 days you’ll

• Understand PIndrop’s Sales process including lead generation, opportunity management, deal closure
• Familiarize themselves with the current salesforce configuration & all associated sales tool integrations
• Connect 1:1 with some key stakeholders in rev ops, sales management, GTM team to understand pain points and build rapport
• Data Quality Assessment
• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

Within 60 days you’ll

• Shadow sales reps to get a better understanding of their day to day usage of salesforce to identify areas for automation
• Understand current data management and begin thinking through a plan to improve data quality and ongoing data hygiene practices
• Study current KPI’s and dig into current reporting and analytics capabilities

Within 90 days you’ll

• Teach us something new
• Identify areas of improvement and quick wins
• Spend time documenting existing processes, automation and workflows to use as a baseline for areas of process improvements
• Identify where we can leverage salesforce automation - process builder, flow builder to automate tasks and remove administrative burden from sellers
• Explore opportunities to optimize our processes across all systems integrated. Pardot, Salesloft, Zoominfo, Demandbase, Linkedin Sales Navigator and Clari

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.