Medical Assistant (Part Time)

PicnicHealth is radically simplifying observational research. Through direct patient engagement, state of the art machine learning, and scientific expertise, PicnicHealth uniquely curates 100% of consenting patients’ medical records to generate the high quality and clinically-rich evidence that life sciences companies need, at a fraction of the cost of traditional study models. At the same time, we give patients immediate access to their medical records through a patient portal that simplifies participation and drives engagement. To date we’ve helped tens of thousands of patients securely access their records and proactively contribute to advancing research in diseases that impact their lives.

Founded in 2014, PicnicHealth partners with 12 of the top 20 biopharma companies and has raised over $100 million in venture capital from investors including Amplify Partners, Felicis Ventures and B Capital Group.

If you are looking to join an award winning, mission-driven, motivated team that is making a real impact across millions of people’s lives, PicnicHealth might just be the place for you.

The Opportunity

At PicnicHealth, we help patients own their own medical records and contribute to medical research anonymously and securely. We’re looking for a patient-oriented go-getter certified in an approved Medical Assistant program who can join our patient support team. You’ll be responsible for patient chart reviews, coordinating patient surveys, and helping patients by phone. This is a great opportunity for someone interested in digital health, startups, and building high quality, real-world-evidence medical datasets.

Hours

This is a remote, W2 role. Needs are ~20 hours per week, with potential to work more depending on demand. We will work with you around your availability but you will need to be online during reasonable calling hours.

As Medical Assistant, you will be responsible for:

• Represent PicnicHealth to patients with the highest levels of professionalism and care.
• Review patient records to verify study qualification, validate data, and answer questions for our Clinical team
• Reach out to patients by phone to remind them to take surveys, collect information, follow up on open questions, solicit feedback, or achieve any of a number of other goals.
• Provide patients with answers that are quick, accurate, error-free, and easy to understand.
• Exercise good judgment and follow internal protocols for protecting patient privacy and confidentiality.
• Track throughput and backlog and communicate metrics to the operations team.
• Troubleshoot any issues that come up and develop workarounds until longer term solutions can be implemented.
• Work with the operations team on refining patient support operations and our product team on improving tools and systems. Sharing your insights on how the workflow can be improved is a critical part of your role!

You are a strong candidate if you are:

• You’re certified in an approved Medical Assistant program.
• You’re detail-oriented, focused on being fast and accurate with your work.
• You’re great on the phone. You easily connect with different types of people and maintain a level-headed approach even in challenging interactions.
• You’re highly organized, able to multi-task, set priorities, and follow up in a timely, efficient manner.
• You love working in a fast-paced, rapidly changing work environment, and pick up new protocols quickly
• You’re proficient with GSuite and VOIP phones
• You’re always thinking about how to make things work better and faster
• You have good judgment and can exercise discretion, especially in dealing with confidential information.
• You’re a great team member - constructive, great at building relationships, and share our passion for making the world better for our patients.
• Preferred: 2 years + of working with medical records in a patient-facing role, and experience with high-volume phone-based work

Equal Opportunity Statement

PicnicHealth is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.