Product Operations Coordinator

About PSG

For over 30 years, PSG (an EPIC owned company) has been singularly focused on helping clients navigate the complex and ever-evolving challenges of drug management. Through our leading pharmacy intelligence and technology solutions, we help clients save billions of dollars annually while serving as a trusted advocate and strategic partner.

Our Artemetrx platform is a premier drug cost management solution, enabling continuous monitoring of medication usage, cost drivers, and trends for some of the largest healthcare payers in the industry.

Position Summary

We are seeking a Product Operations Coordinator to support cross-functional initiatives spanning Product, Technology, Client Implementation, and Client Success.

This role is ideal for a highly organized, detail-oriented problem solver who thrives in a remote environment. You will be responsible for coordinating product and data lifecycle initiatives while maintaining operational tools and systems that ensure execution, visibility, and data integrity.

This position requires strong collaboration with internal teams, clients, and vendors, as well as the ability to gather and document complex requirements to support accurate implementation and client success.

Key Responsibilities

Project Coordination – Application & Data Lifecycle

• Coordinate cross-functional initiatives across product applications, data flows, and lifecycle activities
• Track milestones, dependencies, risks, and deliverables
• Support standardized product and data lifecycle processes from intake through delivery and retirement
• Facilitate alignment across Product, IT, Data, and Compliance stakeholders

Client Implementation

• Partner with product teams (consultants, developers, analysts, PMs) to ensure accurate and timely data implementation
• Work directly with clients to gather data requirements and secure approval on configurations
• Collaborate with vendors to obtain:
  • Data file layouts
  • Test files
  • Claims files
• Provide internal and external status updates and implementation reports

Azure DevOps & Lifecycle Tool Administration

• Administer Azure DevOps (projects, boards, workflows, and work items)
• Maintain consistent tool configurations for tracking and reporting
• Manage user access, permissions, and security groups in collaboration with IT
• Ensure lifecycle data (status, ownership, dependencies, outcomes) is accurate and up-to-date

Product Application & Data Operations Support

• Track product changes, enhancements, and data dependencies
• Ensure tools reflect governance standards and lifecycle requirements
• Partner with Product and Data teams to align tool usage with compliance and audit expectations

Governance, Reporting & Documentation

• Maintain documentation for lifecycle workflows, standards, and tool administration
• Enforce naming conventions, templates, and operational best practices
• Support audits, reporting, and leadership insights related to product and data operations

Qualifications

Required Experience & Skills

• Experience in project coordination, product operations, PMO, or data operations
• Hands-on experience with work management tools (e.g., Azure DevOps, Smartsheet)
• Strong organizational skills with the ability to manage multiple priorities
• Experience working in client-facing environments
• Strong understanding of pharmacy claims data structures and file layouts
• Excellent written and verbal communication skills

Technical & Analytical Skills

• Experience with analytics/reporting tools:
  • SQL
  • Power BI
  • Similar data visualization/query tools
• Strong problem-solving and troubleshooting abilities
• Ability to analyze complex technical and operational issues

Education

• Bachelor’s degree in:
  • Analytics / Informatics
  • Business
  • Economics
  • Mathematics
  • Statistics
  • Finance
• Or equivalent relevant work experience

COMPENSATION:

The national average annual salary for this role is $70,000 – $80,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients.

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