Quality Assurance Manager

Title: Quality Assurance Manager

Location UK Remote or Hybrid in UK with monthly travel to our London Office

Position: Perm

About Petlab Co

PetLab Co. is the world’s fastest-growing pet supplement business. Launching in 2018, we successfully achieved a 9-figure revenue in 2023 without any external funding. We have a loyal community of loving pet parents and over 1.5 million happy dogs whose lives have been positively impacted by our innovative products. Our team is vibrant, fast-moving, and customer-driven where high-performers are valued and rewarded. And it is the ideal place for an ambitious, hardworking, animal lover who wants to progress their career rapidly.

A Day in the Life…

Our Head of Quality is looking for a passionate and organized Quality Assurance Manager to join her small but ambitious team. We believe in providing furry friends with the best possible support for a long and healthy life and as such outsource our manufacturing and testing to ensure the highest quality standards. Your role will be to oversee the entire quality process for our pet health/feed supplements, establishing and maintaining quality control procedures in accordance with cGMP (Current Good Manufacturing Practices).

Responsibilities:

• Oversee the entire quality process for our pet health/feed supplements
• manage relationships with contract manufacturers (CMs) and contract testing labs (CTLs) to ensure they adhere to Petlab’s specifications and cGMP.
• Review Certificates of Analysis (COAs) from CM and/or CTLs to verify the quality of raw materials and finished products, including potency and purity.
• Focuses on ensuring the effectiveness of the Quality Management System (QMS) and meeting quality objectives.
• Conduct audits of CMs to ensure they adhere to our quality standards and cGMP compliance.
• Evaluates and qualifies potential CMs and testing labs.
• Investigate and troubleshoot product quality issues related to raw materials, finished products, or manufacturing processes.
• manage and investigate customer complaints related to product quality and product safety.
• Implement and maintain a system for adverse event reporting and follow-up.
• Develop and maintain a comprehensive Quality Management System (QMS) specific to pet health supplements.
• Manage and maintain quality assurance documentation, including procedures, records, and reports.
• Prepare and maintain documentation related to all QA activities, including SOPs, audit reports, and CAPA (Corrective Action & Preventative Action) plans.
• Collaborate with other departments (e.g., New Product Development, Compliance, Supply Chain, Logistics, Customer Care, etc.) on quality-related matters.
• Manage and develop the Quality Assurance team (if applicable).

Requirements

What we need:

• Minimum 5 years of experience in Quality Assurance, ideally within the FMCG/CPG/Food nutraceutical or animal health industry.

• Bachelor's degree in science (Biology, Chemistry, Food Science, or a related field) or relevant experience .
• Strong understanding of cGMP regulations and quality control principles. HACCP level 3+ preferred.
• Experience with conducting audits of contract manufacturers preferred.
• Excellent analytical and problem-solving skills.
• Meticulous attention to detail and accuracy
• Effective communication and interpersonal skills to build strong relationships with internal and external partners.
• Proficiency in MS Office Suite and familiarity with quality management software a plus.

Benefits

• Private Health Care through Vitality
• Generous Annual Leave - 28 days + public and bank holidays
• Flexible Working Hours – We focus on results and trust people to manage their time, whether working from home, while travelling, or in the office!
• Help@Hand – Employee Assistance Programme
• Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!
• Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!
• Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year.
• Generous Learning and development budget – We always want you to keep learning.
• Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office.
• Working Environment – dogs are welcome!
• Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary.
• Gympass – All in one subscription bringing you the largest selection of gyms, studios and apps.
• Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance.
• Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity.
• Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental.

Petlab Co is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!