PerfectServePE

Software Implementation Consultant - US Remote (PST or MST)

PerfectServe accelerates healthcare communication and clinical collaboration by optimizing provider scheduling and enhancing patient engagement.

PerfectServe

Employee count: 201-500

United States only

What is PerfectServe?

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

Why PerfectServe needs YOU!We are looking to add more consultative muscle to our Lightning Bolt provider scheduling team to ensure we’re able to identify customer pain points and apply our technology to alleviate those issues. We need top talent to deliver world class onboarding, support and relationship management experiences. What You'll Do:
  • Develop and maintain product expertise and a deep understanding of our clients and their workflows
  • Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
  • Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
  • Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
  • Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
  • Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
  • Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs
What You Bring to the Team:
  • Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
  • Troubleshooting, analytical, and problem solving skills
  • Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
  • Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
  • Strong work ethic
  • 1+ years experience in a software implementation role
  • Bonus: experience with SQL or other relational databases
This is a US based remote position and we are seeking candidates who currently reside in Mountain or Pacific Time Zones only.Candidates must be located within the western portion of the US and willing to participate in a 24/7 on-call rotation. Benefits:
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About PerfectServe

Learn more about PerfectServe and their company culture.

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PerfectServe is a leading provider in the healthcare communication landscape, with a mission to accelerate the speed of care through innovative technology solutions. Founded in 1997, the company has dedicated itself to transforming the healthcare experience by optimizing provider scheduling and streamlining clinical communication to improve patient outcomes. The platform is trusted by over 30,000 healthcare organizations, making it a vital component in hospitals and medical practices alike. PerfectServe's cloud-based solutions help care teams overcome communication barriers, ensuring messages and information reach the right providers at the right time, while also maintaining compliance and protecting patient privacy.

The company offers customized solutions like automated after-hours call management and HIPAA-compliant messaging that are essential for enhancing the patient experience. Furthermore, PerfectServe’s platform integrates seamlessly with existing Electronic Health Records (EHR) systems and other vital clinical IT solutions, enabling healthcare professionals to focus on what matters most: patient care. In addition to clinical communication, PerfectServe has developed solutions for scheduling that support clinicians' wellness and increase their productivity, thus mitigating burnout and improving job satisfaction. With a strong emphasis on innovation and a commitment to delivering best-in-class service, PerfectServe is making significant strides in the healthcare sector to facilitate better communication and collaboration across all levels of patient care.

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PerfectServe

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PerfectServe hiring Software Implementation Consultant - US Remote (PST or MST) • Remote (Work from Home) | Himalayas