United States onlyWe are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary
The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This role requires issue investigation, creative problem-solving and training clients, as well as internal staff, as needed.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Client Training:
- Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
- Complete practice assessments and workflow analysis guided by industry best practices.
- Instruct clinical and non-clinical staff on the proper use of software applications.
- Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
- Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
- Perform additional responsibilities as assigned based on business needs.
- Issue Resolution and Optimization:
- Investigate and resolve client issues during implementation and go-live.
- Identify opportunities for workflow improvement and optimization post-go-live.
- Collaboration:
- Partner with internal teams to ensure successful implementation and alignment with client needs.
- Communicate effectively with clients and team members to ensure alignment and satisfaction.
Minimum Requirements
- Bachelor’s degree in a related field.
- 3-5 years of experience in the Healthcare IT industry, specifically software implementation.
- Proven ability to build strong relationships and influence behavior.
- Excellent verbal and written communication skills.
- Strong interpersonal, time management, and organizational abilities.
- Demonstrated creative problem-solving skills.
Preferred Qualifications
- Knowledge of or experience in one of Nextech’s core medical specialties.
- Familiarity with medical clinic workflows.
- Understanding of HIPAA and PHI regulations.
- Background in insurance billing.
Working Environment/Physical Demands
- Work Environment:
- Work occurs at customer locations, typically well-lit and air-conditioned offices, with moderate noise levels. Activities include standing for extended periods while training and supporting practices, as well as walking and interacting with personnel.
- Physical and Mental Requirements:
- Periods of stress may occur due to project deadlines or travel demands.
- Activities require a balance of sitting, standing, and walking depending on whether tasks are office- or customer-related.
- Travel:
- Up to 100% long-distance or air travel may be required.
- Travel to and from customer locations.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays + 1 floating holiday
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
