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PEPercona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open-source databases in on-premises and cloud environments.
Employee count: 201-500
In the Managed Services department, customers rely on us to keep their MySQL databases running smoothly, making us essential to the success of their business. With 24/7 support from world-class DBAs, we deliver high-quality service to customers around the globe.
From managing incidents and outages to executing complex projects and providing proactive recommendations for environment improvements, our focus is always on customer satisfaction and delivering measurable business results.
Troubleshoot and resolve issues related to database availability and performance.
Build strong relationships with customers, understand their needs, and ensure ongoing satisfaction through regular communication and engagement.
Plan, schedule, and perform technical tasks to deliver the best solutions on time.
React quickly to incidents and implement solutions aimed at continuous environmental improvement.
Work remotely in a fast-paced environment, supporting the company’s most critical systems. A reliable high-speed internet connection is required.
Technical Skills
3+ years of experience working with relational databases.
Solid understanding of Linux OS fundamentals.
Proficient in shell usage (e.g., less, nano, vim, grep, cd, df, top, ls, etc.).
Able to use SSH to connect to remote systems using passwords and public/private keys.
Understanding of system performance concepts (I/O, load, CPU, RAM, disk usage).
Familiarity with automation tools and practices.
Basic knowledge of InnoDB internals and Performance Schema.
Experience with Percona Toolkit or similar tools.
Deep understanding of replication models, including GTID-based replication.
Skilled at troubleshooting issues in MySQL environments.
Knowledge of backup and high-availability (HA) solutions and strategies.
Familiarity with virtually synchronous replication technologies such as PXC and InnoDB Group Replication.
Non-Technical Skills
Ability to independently assess the impact of issues on customer environments.
Capable of executing approved change management and implementation plans.
Adherence to incident management and operational procedures.
Strong written communication skills in English.
Ability to write clear, concise technical reports and documentation.
Effective interpersonal skills to collaborate with internal teams and customers.
Able to explain complex technical concepts to both technical and non-technical stakeholders.
Positive, helpful, and team-oriented attitude.
Eagerness to learn and grow in database management systems.
Willingness to contribute to the continuous improvement of operational processes
Deep technical expertise in various MySQL architectures (e.g., Backups, Percona XtraDB Cluster/Galera, Group Replication, Semi-Synchronous and Asynchronous Replication).
Proficiency with Percona Toolkit tools like pt-online-schema-change, pt-table-checksum, and pt-table-sync, including their potential impact.
Familiarity with PMM (Percona Monitoring and Management).
Experience with cloud platforms and DBaaS (Database-as-a-Service) models.
Understanding of the managed services provider model.
We operate on a Follow the Sun support model with four global shifts. This position covers the EMEA shift (based in UTC time zone):
Each team member is assigned on-call duties one weekend per month, covering 12 hours on Saturday and 12 hours on Sunday.
Some travel may be required for internal meetings.
Apply now and let’s build something amazing together! 🚀
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
Full Time
France +/- 0 hours, and 6 other timezonesLearn more about Percona and their company culture.
Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open-source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
Percona is the champion of unbiased open source database solutions and provides the best solution for our customers regardless of their database architecture or platform. Our software is 100% free and open-source and is a drop-in replacement for MySQL and MongoDB databases.
Learn about the tools and technologies that Percona uses to build, market, and sell its products.
Employees can create an account to update this tech stack.
Learn about the employee benefits and perks provided at Percona.
Annual regional team meetings so you can meet everyone in person.
We provide a generous paid-time-off package. We care about the work you produce, not just the location or time zone you work in.
Percona is a privately owned company, with flexible hours, providing you time to spend with your family, volunteer, work out, or take time for external hobbies.
Since you work remotely, you can expense up to $3,000 every three years to obtain up-to-date laptops and accessories. We will also cover your mobile phone and home broadband bills up to $150 per month
PE201-500 employees
2006
Peter Zaitsev
Explore the variety of open remote roles at Percona, offering flexible work options across multiple disciplines and skill levels.
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